“I highly recommend this company to anyone needing to have their HVAC system serviced.”

“I work with many home service companies and this is one of the most professional companies I have worked with. The timelines and clients I have can often be extremely difficult to work with, but this team worked through every difficult step with an open mind and helped ensure any issues that arose, it was addressed to satisfaction of the client. I will bring EVERY HVAC job in Charlotte NC to them EVERY time without hesitation.”

“They came when they said they would, found the issue immediately and provided a very reasonable and quick solution. I will be using them again for all my future needs! Thanks Josh!”

“Matthew with Total Heating and Cooling was excellent. He completed routine maintenance on both of our units and finally resolved a long-term issue we had been experiencing with one of our mini-splits. He was professional, knowledgeable, and thorough throughout the visit. We really appreciate his help and highly recommend Total Heating and Cooling!”

“Everyone was great and the technician did a great job of trying to help .now I have to find the money to get my air conditioner fixed.”

“I immediately contacted a roofing company, and they arrived the same evening. Although they found some roof-related issues, they determined that the major leak causing water to pour onto the floor and actively leak from the ceiling was located directly beneath the HVAC unit. I was informed that the HVAC drain line could be clogged and that, if the unit had not been properly inspected and cleared during servicing, condensation could have accumulated and caused substantial water damage. I immediately contacted Chris. He stated that he could not return for two days and came back on Saturday, July 11, 2026. After I explained the situation, he advised that he had fixed the issue. However, when the roofers returned, they found additional water damage and active leaking. By that time, the ceiling had become saturated and was beginning to collapse, requiring portions of it to be cut out and removed. Chris then stated: (1) that he could not come out that day, (2) that he was only there to fix the air conditioning and that it was working with no water issues when he left, and (3) that he had completed the job several weeks earlier. These statements were concerning because he had actually serviced the units only four days before I returned to the property and because he had specifically told both my sister and me that he would need to come back and complete additional checks that he was unable to perform on July 4. It is important to note that I do not live in this home, and the homeowner remains hospitalized following a stroke. I paid Chris $600 to service two HVAC systems. As a result of this experience, I have been left dealing with missing ceilings, water-damaged flooring, and thousands of dollars in repairs. I subsequently contacted another HVAC professional who expressed shock that the drain lines and potential clogs had not been thoroughly inspected. What began as a routine service call turned into an emergency situation that resulted in extensive property damage. Based on my experience, I cannot recommend this company and strongly encourage others to seek a licensed, thorough, and professional HVAC service provider.”