1. Kinley Designs Co.
- 38 hires
- Serves Lake Butler, FL
- Responds in about 2 hours
- Background checked
Andrea M. says, “If you think of hiring anyone for your irrigation needs that isn’t Kinley Designs, think twice. I was having problems with my sprinklers after a wildlife barrier was installed beneath my fence. As it turns out a sprinkler head was buried beneath the barrier causing an entire zone not to work. I contacted three companies for quotes. The first, FG Prime Solutions LLC, arrived, cycled the sprinklers and left without checking in with me. When I contacted them through Thumbtack a couple of days later they informed me that I had a leak that couldn’t be located due to all the rain and that there was a bad valve in zone 4. Several weeks passed and after two failed attempts at getting them to return, I never heard from them again. The second company came out, cycled the sprinklers and informed me that both zone 1 and 4 valves were bad. Each visit was less than an hour. Then Austin came. I almost forgot that he was here. About 2 hours after he arrived he checked in and informed me that I possibly had a solenoid issue rather than a valve issue which would make the repair less expensive. Did I mention that I hadn’t hired anyone at that point. This was merely a visit to diagnose the issue. Austin didn’t just cycle the system, he did actual troubleshooting. He accessed the possible culprits starting with the least expensive. All that and he didn’t even charge a service fee. As he suspected, I had 2 bad solenoids. I hired him on the spot simply for his attention to detail, diligence and desire to save me money. That is after chastising him for not charging a warranted service fee. After repairing the solenoids, he verified that there was 1, not 2 bad valves. It was late so we agreed to his return on the following Wednesday to replace the valve. There are more details to the story but I won’t drag this review out any further than necessary. Needless to say, Austin was extremely thorough and the repairs were less than what was quoted by the previous companies I contacted. I noted that if I were still active duty military, I would leave no stone unturned to get him on my team. I will need to relocate some sprinkler heads soon to accommodate work that I’m planning in the back yard. I will certainly be contacting Kinley Designs for that and any other job within his scope of expertise that arises. So should you.”