“I initially left a negative review because the first treatments did not fully resolve an animal urine odor issue in my basement. However, they continued to follow up, returned multiple times, and worked around my schedule, including evenings, to make sure the problem was properly addressed. What stood out most was that when I raised concerns, I was met with solutions rather than excuses. Their commitment to making things right and standing behind their work ultimately earned my trust. I appreciate the persistence and customer service, and I would recommend them to anyone needing odor remediation services.”

“Recommended by a friend, I gave this business a try they did great work at my house by removing mold and detailed cleaning. Beyond that, everyone on their team was professional and cost was very reasonable.”

“The Royal Oak Chamber of Commerce recommends 1-800 Water Damage of Royal Oak/Sterling Heights. Rowland Crosby is a great person to work with. You are sure to have an excellent experience!”

“I cannot say enough wonderful things about Liz and Master Odor Removal! ❤️ I called because I’m a busy mom of four sports-loving kids, and my Honda Pilot had developed a **VERY questionable smell**. 😂 Between four sweaty boys and the animal odor from a carpet cleaner I had used in the car, I honestly wasn’t even sure what we were dealing with! From the moment I contacted them, Liz was incredibly professional, friendly, and easy to work with. The entire process was so simple and stress-free, which I especially appreciated as a busy mom. And the results?! **AMAZING.** My Pilot smells like the day I drove it off the lot—fresh, clean, and like a brand-new car! It truly feels restored. If you have a car with an odor you just cannot get rid of, call Liz! She knows what she’s doing, and the results speak for themselves. I can’t recommend Liz and Master Odor Removal highly enough! ⭐⭐⭐⭐⭐”