“I initially left a negative review because the first treatments did not fully resolve an animal urine odor issue in my basement. However, they continued to follow up, returned multiple times, and worked around my schedule, including evenings, to make sure the problem was properly addressed. What stood out most was that when I raised concerns, I was met with solutions rather than excuses. Their commitment to making things right and standing behind their work ultimately earned my trust. I appreciate the persistence and customer service, and I would recommend them to anyone needing odor remediation services.”

“Recommended by a friend, I gave this business a try they did great work at my house by removing mold and detailed cleaning. Beyond that, everyone on their team was professional and cost was very reasonable.”

“From our first conversation to the completion of the work, Roland was very professional and true to his word. He called when he said he would and was always on time. Everything was explained in detail and all our questions were answered. We are very pleased with the job that was done and highly recommend Roland and 1-800-Water Damage.”