“I would not use this company again. After agreeing to lower the price by $100 for the job, the installer started assembling the table and jokingly said, "I might need to charge that $100 after all because there are a lot of pieces." I told him that if he felt the original price was more appropriate, he could go back up the $100, but he declined. Once the table was assembled, he suddenly said he would need to charge an additional $75. This was before he had even looked at the toilet installation—he simply knew we were purchasing a used toilet from him. The day before, I specifically asked whether he would take away the boxes from the furniture assembly, and he said yes. Because of that, I assumed disposal was included. However, when he arrived, he said that if we wanted him to take the old toilet away, it would cost an additional $50. In the end, he added $125 in extra charges after previously reducing the price by $100. It felt like the discount was simply made up through surprise fees later. The lack of transparency was frustrating, and I felt misled by the pricing. Unfortunately, this was not a good experience, and I will not be using this company again.”

“Texted me a detail list of the things he would do when installing the pergola, along with a cost. Came on the date and time he stated. Was neat, cleaned & organized. Will use Neil when I'm doing other projects in the future. Would recommend Neil for other projects. Thank you Neil, for the wonderful job you on my pergola.”