2. Crows Plumbing on the Coast

• 3 hires
• Serves Rockport, TX
• Background checked

Jody R. says, “I cannot say enough good things about this company and the people who work there.From Karen in the office to Tim in the field, everyone provided exceptional customer service. They were kind, professional, knowledgeable, patient, and genuinely cared about our needs. At no point did I ever feel pressured, upsold, or persuaded into purchasing something I didnt need. In fact, they went out of their way to explain all available options so I could make an informed decision that was right for me.What impressed me most was how accommodating they were regarding my unique situation. I work a night shift schedule, and I have an indoor aviary with multiple birds. Any work being performed in that area required careful planning because my birds cannot simply be picked up and moved. They must be coaxed into another part of the house, which takes time and preparation. The entire team worked with my schedule, gave me plenty of notice, and scheduled the work later in the day so I could get some sleep and safely relocate my birds. Their concern for the birds safety and well-being meant a great deal to me.Tim also identified a potentially serious safety issue that had been caused by previous roofing work. A flue vent had become loose, creating a possible carbon monoxide hazard. Thank goodness he found it and corrected the issue before it became a bigger problem. That alone gave me tremendous confidence in his attention to detail and integrity.Later, they replaced my nearly 15-year-old water heater. The installation was completed quickly and professionally, and Tim showed me everything he was doing and explained everything afterward. There was significant sediment buildup in the old unit, which confirmed that replacing it was the right decision. Again, there was no pressure to purchase upgrades or unnecessary equipment.Karen maintained excellent communication throughout the entire process and followed up afterward to make sure everything was satisfactory. That level of customer care is rare these days.By the end of the experience, I felt like I had known these people for years. They are genuine, trustworthy, and truly willing to go the extra mile for their customers. They also offer financing options and are happy to help you understand them without pressure.This is now my plumbing company for life. If you want honest people, outstanding communication, quality work, and customer service that is second to none, I highly recommend them.”