1. A1 Home Improvement LLC
- 14 hires
- Serves Quinnipiac University, CT
- Background checked
David DeLucia says, “My job appeared relatively straightforward at first. I had an old skylight which had some rotten wood around it. The job was to take the rotten wood out, put down new plywood and shingles, and add an ice and water layer. Unfortunately, when the old skylight was removed, it turned out three rafters under the skylight had rotted away. The sheetrock and plywood surrounding the skylight had deteriorated so badly the material literally fell apart. The job became exponentially more complicated, involving replacing the rafters and putting down much more plywood than had previously been anticipated. It would have been reasonable for A1 to put off the now formidable job for a different day. But no, the carpenter went to Shagbark, a local hardware store and picked up all the materials that were needed. for the more complicated work. I had to pay an increased premium of course, but that is to be expected since more raw materials and labor time was involved. It took about 7 hours to finish the job, and the two workers barely rested at all over that entire time frame. Unfortunately , when the skylight was removed, part of the tile and sheetrock in my bathroom was accidently damaged. The missing pieces left a gaping hole in my bathroom wall and an area where 8 tiles needed to be reapplied. WITHOUT CHARGING ME AN EXTRA FEE, A1 came back the next morning and took three more hours to put the tile back the way it was and repair the area of sheetrock which got ripped. They could have easily said "accidents happen, tough break", but they assumed responsibility for completing the job so that I was 100% satisfied! Many people with A1 are indeed A1 and I wanted to mention a few of them. Korrin, the office manager, a kind person who wanted the job to go well for me, Rich and Zack, co owners who listened to my concerns with respect and caring, and Carlos, a very hard worker who didn't even stop once for a glass of water! However, one person deserves a special mention, and that is James. He did the lion's share of the work and not only are his skills amazing, his knowledge and experience with virtually every aspect of the job blew me away., He showed me some samples of jobs he has completed, and it is obvious that he has extraordinary talent. A1 is indeed lucky to have him, and if any of the "higher ups" are reading this, I think James deserves a raise! It is hard to imagine anyone else doing the job better, given the stressful and frustrating turn of events with this particular job. James and the rest of the crew at A1 are the cream of the crop. You can safely have them address your home improvement issues with confidence!”