1. L&m wood floors
- 224 hires
- Serves Yorktown Heights, NY
- Responds in about 2 hours
- Background checked
C C. says, “If you’re looking for a team to do your flooring (especially if you’ve had some subpar experiences with contractors) make sure you read this. My fiancé and I just bought our first home 2 months ago so there’s a lot to do. Originally I brought in a team to replace, sand, and stain 2 rooms on our primary floor. The guy was great at the start, his installers were even pretty good, but by the time it came to staining it was a nightmare and the owner literally disappeared. To this day, haven’t heard from him and the job was never completed. So we found Luis on Thumbtack and brought him in, knowing full well the issues we had with the job 75% done. He pointed out every single flaw (which was impressive right off the bat), explained how he could help without potentially redoing the job, even offered his own personal time to put down the shoe molding in the 2 rooms he wasn’t working in. He told us what to expect and was particularly sympathetic to how cynical we had become about trusting contractors implicitly. The job was to sand and stain the remainder of the primary floor (minus the kitchen). His communication didn’t wane as the job progressed and he made sure we knew what was going on with each step of the process, reassuring us that quality was their top priority throughout. While Luis was present at the start and checked in multiple times throughout the week, we were left largely with a 2 man crew that were just as polite, punctual, and communicative as Luis. I was even impressed by the fact that these guys showed up at 8, took maybe a 30 minute lunch break each day, and didn’t stop until their tasks that day were done. They never left without finding one of us and letting us know, and always cleaned up after themselves each day. To make things even more interesting, we pivoted twice. Once to add a bathroom to the job and the other we discovered after sanding down what was previously a very dark stained floor, revealing that a family room was 75% white oak (like the rest of the primary floor) but 25% of it was hiding red oak. Luis and his team gave us realistic expectations but had a solution that could potentially work. He never nickled and dimed us, added a minimal fee for the supplies, and the results were even better than we expected. In the end, we cannot recommend L&M flooring enough. The quality was exactly as they claimed, they were efficient, and arguably most impressively; their professionalism never wavered despite the changes and the fact that they also had to clean up mess from the previous team. We absolutely love our floors and could not be more thankful that we got what we had envisioned thanks to them. You can bet that when we redo the kitchen, L&M will be getting the call!”