1. Progressive Window and Door
- 2 hires
- Serves Hermitage, PA
- Background checked
Jasmine B. says, “I got a new front door and storm door installed by Progressive Building Supply a couple years ago. I ended up discovering PBS because I wanted a specific door which so happened to be a brand they carry.After the first salesman and installer stopped by to view the existing conditions, he sent me a quote. When I tried to move forward with the quote, I stopped hearing from him (this was November 20). I sent a follow up mid November with no response, then another follow up mid-January, no response. This was after being directed to get approval from my city, which had a fee and was time-sensitive, so I started to get concerned about not being able to get on the install schedule (or hear from anyone for that matter).At this point, I almost wrote them off because of poor service, but so much time passed and I basically paid the city for nothing, but most importantly, I couldnt let go of that door I took so long to find. I ended up calling around May 21 and getting a hold of a different salesperson, Joseph, who changed my experience like night and day. He was able to pull up the quote, make the necessary adjustments, and get me on the install schedule right away. I have a background in project management, so naturally, I ask a lot of questions and try to be as detailed about what Im looking for as possible and Joseph truly knows his stuff and took the time to address everything with me and explain all the processes so I knew and felt comfortable with what to expect next.Then, as far as the install, Joseph came out the first day, along with the installers Tim and Miguel, to bring the door and start the work. THIS WAS NOT AN EASY INSTALL. I have so much respect for these guysthis building, historically, was basically an experiment, first of its kind, corrugated metal construction (think container homes, but before container homes were a thing). They had to remove the entire door surround because there was no framing AND add framing to a structure that basically had nothing to attach framing to, all before actually installing the door. THEN, Tim comes back out weeks later to install my handle set because the vendor had sent the wrong screw packs at first. Wonderful service.It was a beautiful install. The final product is solid af and I still get complements. Just last week, my video doorbell caught a solicitor waiting at the door and even he was like, wow, thats a nice door. So if that guy said it, you know its true. Makes sense why I waited all this time for this door doesnt it?!So an experience that started off wrong is one I will never forget for all the right reasonsthanks Joseph & Team!!”