Austin took $300 from us for a sept for a job and never showed back up after multiple attempts to contact him. He even said he was “on the way” and never showed up. DO NOT HIRE THIS GUY
1st Responders Emergency Plumbing
- 172 hires
- Based in Nashville, TN
- 4 years in business
- 3 employees
- Background checked
About 1st Responders Emergency Plumbing
Residential & Commercial • Same-Day Service • 24/7 Emergency Plumbing — 1st Responders Plumbing is a family-run Nashville team providing reliable, fast, and affordable plumbing services for homeowners and businesses. We handle everything from leaks, water heaters, clogs, fixture installs, and drain issues to full repipes and system replacements, always with clean workmanship and clear communication. Our technicians show up on time, explain the work before beginning, and get the job done right the first time with no surprises or upselling. Customers choose us for our 24/7 emergency availability, 1-hour average response time, free on-site estimates, licensed and insured team, and 100+ verified 5-star reviews. We take on both small jobs and large projects — if water runs through it, we can fix it. You’ll get honest service, transparent communication, expert advice, and work that’s built to last. Proudly serving Nashville and surrounding areas.
Reviews
Austin, with 1st responders was just that, within minutes of my inquiry I received a call. He was very patient and provided a detailed description of the toilet Installation process as well as pricing. 1st responder is definitely my top choice.
Very good service
Austin with First Responders was extremely quick to contact me and fixed my drain (recovering my earring too) in no time. Friendly and knowledgeable, I will happily contact First Responders for future plumbing and other home maintenance needs!
Austin and his team was very prompt with their job. Pricing was great and quality of work was quite impressive. Keep up the good work!
Was having problems with my hot water heater and they came out that night and had it fixed in no time!
I had an emergency with the toilet leaking and 1st Responders Emergency Plumbing were here within an hour. Great work, everything is fixed up and good value. Would highly recommend
Austin was such a kind and delightful person! Thank you for fixing our drain so fast and with such genuine care! I HIGHLY recommend. We will be calling him back if we ever need help again! - THH Team
Austin did an excellent job and the team was incredibly reaponsive!
Great service. I shall call them again. Fast and respond quickly.
Great experience, would definitely work with them again!
Austin was a pleasure working with. I definitely could not do it my own and he tackled every problem that came up with poise professionalism and integrity.
Austin was amazing. He was quick, nice, and professional. I was comfortable asking him questions. What I loved most about his service was how he explained what the issue was, what cause the issue and how to fix the problem. Great service !!
Austin has been amazing getting the work done and been very helpful and kind. As he show me and wife what the problem and help fixing with a good pricing range.👍👍👍
I love how they did not ONLY focus on the money aspect during our call. It’s as if they truly care about customer’s well being and want them to feel happy and live in comfort. I HIGHLY recommend!!
Austin was very professional and polite. Austin had mentioned that he wanted to try something 1st before having to remove the toilet. What he tried worked so he saved me a lot of money. I would definitely recommend Austin and OnCall plumbing.
Showed up in under an hour. Have a free estimate and directed me on who I need to contact. Would definitely recommend.
Very responsive and professional. Would definitely hire again.
Austin was great to work with! Would highly recommend. Very professional!
I am SOOOOOOO relieved!😅 I left town and came home to glass in the sink/disposal. In my frustration, I took my chances and I’m glad I did. Austin ( I believe was his name) was awesome! Not only was the service quickly provided, he was super punctual, very patient with me, and professional. Multiple payment options were helpful too. You won’t find a better guy. This was my first thumbtack experience but based on this experience I will definitely use them again.
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1st Responders Emergency Plumbing★ 4.5
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