We hired 9th Island Pools to fix a leak, replace a burned-out pool light bulb, and perform regular pool cleaning and we are so glad we did! Thomas clearly takes pride in his company! Hes' efficient, experienced, knowledgeable, and reliable! Glad we found him!
9th Island Pool & Spa Services LLC
In high demand
- 250 hires
- Based in Henderson, NV
- 11 years in business
- 1 employee
- Responds in about 1 hour
- Background checked
About 9th Island Pool & Spa Services LLC
🌴 Welcome to 9th Island Pool & Spa Services, LLC. I'm Thomas Starnes, owner and operator. With more than 15 years in the trade, I provide pool service, cleaning, maintenance, spa care, and equipment repair across Henderson, Las Vegas, Green Valley, Anthem, Inspirada, Silverado Ranch, Southern Highlands, and Summerlin. Unlike larger companies that rotate technicians, I personally service every pool on my route — consistent service, clear communication, and the owner on every visit. Weekly service includes water testing and chemical balancing, skimming, brushing, basket cleaning, vacuuming as needed, and an equipment inspection. Every visit is documented in the Skimmer app, with a digital report, chemistry readings, and photos sent to your phone. Services: weekly pool & spa service, water chemistry management, filter cleaning, equipment repair & replacement, green pool recovery, variable-speed pump installation, automation systems, energy-efficient upgrades, and pool & equipment condition evaluations. Vegas heat, hard water, and calcium buildup are hard on pools. I manage desert pools year-round to protect your equipment and extend its life. What you can expect: reliable service on your scheduled day, honest recommendations, upfront pricing with no surprises, and owner-operated care from start to finish. Availability is limited since I service every account myself. Message me today to check openings. Available 24/7 for pool and spa emergency calls.
Reviews
We have had a great experience with 9th island pool cleaning! We get weekly cleanings done for our pool by Thomas who owns the business. He’s very communicative and personable. We have nothing but good things to say and highly recommend!
Thomas is very responsive and easy to communicate with. His services are incredibly thorough and come with a report of what was done and pictures. It’s so nice to know what was done so we can plan enjoying the pool at the right time. He has also been proactive in helping us with any issues along with a plan to make our pool better. All around very happy with our decision in 9th Island Pool!
Very unprofessional. Stopped upkeep after a few months of service. Still haven’t heard from them. Left my Pool looking like this the last month of service provided
Thomas is excellent! He really knows how to take care of pools and actually loves it! He provides all the chemicals so its actually cheaper then doing it yourself. Definitely a great investment!
Thomas was very professional, responded quickly. He was very patient as I asked a lot of questions. Our pool is now clearing up and I’m very happy with the service we received. We will be using Thomas service from now on..
Pool is crystal blue
My pool was green and now it's crystal clear
Great guy, great job. It’s just that simple.
Upon initial contact with 9th Island pool company, Thomas, I explained that I was looking for a new person to service my pool because the prior ones don't show up when they say that they're going to. I explained how important it is for my pool person to clean the pool on the day that is scheduled because I have groups of guests that stay on certain days. 9th Island decided that he could clean the pool on Thursdays, and agreed to keep my pool clean scheduled for Thursdays. Out of a month-and-a-half of cleaning he only showed up on Thursday twice. He turned my pool green twice. The second time I was away in Maine for my father's funeral, which he was aware of and I have a feeling he never serviced the pool. When I returned home to find the pool green on a Friday I contacted him. He told me he was there Tuesday or Wednesday and found it that way and so he removed the shut-off to my pool pump and left it running 24/7 and said he put chemicals in to shock it. He never contacted me to tell me that he found the pool green and what he did. Guests were stuck with a completely green pool, which cost me money, on top of running my pump 24/7 for a week. 9th Island insisted that the water needed to be changed. I brought a sample to Leslie Pools and they told me the water wasn't dead and didn't need to be changed. My ex-husband and I put 3 lbs of shock in which did nothing to help the pool. I ended up having to drain it on my Birthday that Tuesday, and refill it the next day. I text 9th Island the afternoon of Thursday to let him know the pool was finished filling that day and asked him if he would be showing up for service and chemicals. He assured me that he would be there; he never showed up. I contacted him on Thursday night and he was said he was going to show up first thing Friday morning, and he didn't. He didn't show up until after 4:30 that Saturday. I had asked him to do a quick scrub and vacuum because there was some residual dirt left in the bottom, and my camera shows him just walking in, dumping in chemicals, and leaving. Yet he told me that he completely service the pool. I didn't confront him about not servicing the pool. I was at the home the entire day the next Thursday and he didn't show up. I text him Friday morning to verify that he would be coming because I had guests, I called him he didn't answer, so I text him again reminding him our agreement on which day he said he was cleaning the pool and how important it was that he clean the pool the day he said he was going to clean it. He didn't call me back, he didn't text me back until Sunday afternoon after I attempted to post a review. He claimed he cleaned the pool Tuesday or Wednesday but yet he's not on my camera system showing up at all this past week. If he had, he'd be on camera; plus he'd have replied to my text to tell me he already cleaned. I knew he'd say he cleaned earlier than Thursday because we had a wind storm Thursday and so he knew things would be blown in. He threatened to report me for renting and sue me. My rental is legal, so I'm not concerned. I told him to send me an invoice because I have yet to receive one. For what he's cost me he doesn't really deserve to be paid. This is the problem with people who provide substandard service; they expect to be paid in full for only partial service. When they are called on their crappy service they threaten you or damage your property such as this guy has. BEWARE of this guy, he lies and cannot be trusted. I am a Pro who provides services and I'd never lie to a customer about working when I didn't, and charge for services I did not provide.
Services
9th Island Pool & Spa Services LLC★ 4.7
Check availability