Very easy to book. Quick responses, clear answers on what to expect. Speedy diagnosis of the issue with my dryer, fixed in under 20 minutes! Alex was very willing to answer a few random questions I had after complete. Will definitely hire him again!
AA Appliance Repair
In high demand
- 2,128 hires
- Based in Georgetown, TX
- 3 years in business
- 4 employees
- Responds in about 20 minutes
- Background checked
About AA Appliance Repair
We are a locally owned appliance repair company proudly serving Georgetown, TX and the surrounding areas. With over 10 years experience, our small team of 3 technicians specializes in repairing refrigerators, washers and dryers, stoves, ovens, dishwashers, garbage disposals and more. We stand behind our work with a full warranty on every part we install, and we’re committed to honest, reliable service at a fair price. To show our appreciation, we offer discounts for military members, seniors and returning clients. Whether you need a quick fix or more involved repair, contact us today to get your appliances running smoothly again.
Reviews
Fast, professional and excellent communication. Absolutely would recommend.
Professional, punctual, and reasonably priced. I would recommend this company for anyone, and will likely contact them for future jobs.
Arrived on time, fixed the appliance in a timely manner and at a reasonable price.
Super kind and helpful repair man! Our issue ended up being a major issue that was not worth the price to fix but just charged us the diagnostic fee and gave us as much helpful information as possible. Would definitely recommend for any appliance issues you may have!
Timely and professional. We could not be happier with our repair. Thank you, Serhii!
Alex knew what was wrong with my oven in less than 3 minutes. Had the replacement in stock and had it fixed in under an hour. The price was reasonable, especially for a same day fix! Highly recommend!
Nothing, bad business and unprofessionalism doesn't last long.
Excellent service. Would definitely hire them for any future appliance issues.
Great job
Great service and we would definitely, hire him for our feature projects.
We have a 20+ year-old clothes dryer that was making an unbearably loud noise. Operating under the dictum of, "If you fix an old appliance, it may be fixed for now, but it's still old and likely to break again," we opted for a new dryer. We ordered a $1000+ Whirlpool from Best Buy, but it was back ordered several weeks out and the delivery date kept getting pushed back. We then went another route: An off-brand dryer from Lowe's that arrive damaged and non-functional. But our biggest problem was that the old dryer was trapped by a door frame that was added after it was installed. It was an effective, though admittedly funky bit of carpentry, requiring a complicated removal process. That's when we got in touch with Alex from AA Appliance Repair in Georgetown. He didn't flinch at the 40-mile drive required to reach our home and he made an appointment with us for the following afternoon. He arrive right on schedule and immediately put booties on his shoes before entering the house. That's when things really got interesting: Because of the aforementioned trapped-dryer issue, it wasn't possible to remove it for the repair. So, Alex got creative. He managed to wrestle off the top and the front of the appliance, jack up the drum and replace both drum wheels, all within a really tight space that required him to twist and turn his body into very uncomfortable positions! It was difficult and sweat-producing work, but Alex refused to stop until the job was done! I can say without hesitation that it was among the absolute best experiences I have ever had with a repair situation!
We called Alex to schedule a diagnostic on 3 appliances: refrigerator, dryer, and dishwasher. Long story short, they were unable to fix any of them, but that's not why my rating for this team is so low. We had an appointment window but the technician did not show up during that time nor was there a message saying they were running late. When I called Alex to ask if the tech was still coming, he gave an excuse saying he was stuck at another job dealing with a leak. This may be true, but a courtesy note would have been a reflection on the level of professionalism one would come to expect from service pro's here on thumbtack. After I called, the technician was quick to arrive so the excuse about the leak was a bit suspect IMHO. A few other details on our experience: Fridge - some of the lights were out and the technician was able to repair temporarily. The next day, the lights were out again. I message the tech reporting this and his first response was to say it's an electrical problem and he couldn't repair. I asked if it was possible that the mother board was faulty and he said it's possible. I asked if that could be fixed and he said yes. My concern with this interaction is why I was taking the initiative to prompt this "skilled"technician to consider root causes for this issue instead of him leaning on his intuition and experience. Dishwasher - he said the motherboard required replacement and had us consider whether replacing the dishwasher would be a better use of our money. Although I appreciated this consideration, my dissatisfaction is around the way he left the appliance. Even though it still doesn't work, the technician left the appliance in worse shape than he found it. The top cover of the panel is lifted off the surface and I cannot get it to be reseated. I don't know if he broken some of the latching tabs, but I would not expect a service pro with these types of ratings and reviews to break an appliance even more. When I spoke with Alex after the service call, I expressed my dissatisfaction with the experience with his team member. Although he offered to refund the cost of the service call, I asked if he could send another technician to provide a second opinion. He said he could, but also said he would need to charge us again. This made sense from a business/bottom line perspective, but from a customer experience perspective, I interpreted this as Alex not being interested in making things right. With all this said, I may be an outlier to their level of service, but these outliers are needed to paint a picture of what people can expect with this team.
Fix the problem I called to have done. Oven says 325° but thermometer says 500°. Come back and fix, and REFUND What I paid.
AA Appliance repair was top notch and was quick to diagnose the issue. Thank you Alex, We’ve found our go to company for appliance issues.
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AA Appliance Repair★ 4.9
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