Disappointing customer experience. I requested an approximate price range for clearing a clogged drain, not a binding quote. While other licensed plumbers were able to provide a general range, this company insisted on an on-site visit. When I politely declined, they misrepresented our conversation and responded defensively, including an unnecessary comparison to unlicensed contractors. Professionalism is reflected not only in technical expertise but also in how prospective customers are treated. Based on this interaction, I would not recommend their customer service.
Aaron’s Plumbing & Rooter
Great valueLicensed
- 1,895 hires
- Based in Gilroy, CA
- 8 years in business
- 10 employees
- Responds in about 1 hour
- Background checked
- License verified
About Aaron’s Plumbing & Rooter
Our main goal is to deliver top-quality service and exceptional results. We promise efficient and prompt completion of tasks at a fair price. With over 18 years of experience, I am a highly respected expert plumber. Our team is well-informed and skilled in our industry, providing top-notch service and superior quality work. Transparency is key for us, and we will always give honest advice regarding your plumbing needs. Our dedication to excellent customer service and efficiency sets us apart from the competition. We believe in direct communication with our clients and provide in-person quotes based on thorough assessments and findings. We do not believe in providing quotes over the phone, as they can often be inaccurate and unfair to the client.
Reviews
Aaron’s plumbing installed a two way clean out for me. From coming onsite to give me an estimate to finishing the job was less than 24h. Jermaine - I hope I spelled his name correctly - was very professional. Walked me through the steps patiently and did a clean job with his partner. I would hire them again.
Victor was very knowledgeable and resolved various issues, including a very intensive outdoor drain rootin
Doesn’t accept jobs that it advertises it will do.
Review Aaron’s Plumbing Services was fantastic from start to finish! The guys were extremely friendly, professional, and knowledgeable. They worked around my busy schedule, provided great service, and their pricing was very reasonable. I couldn’t be happier with the experience. They’ve definitely earned my trust and will be my main point of contact for all my plumbing needs moving forward. Highly recommend!
Aaron’s Plumbing & Rooter did a fantastic job fixing the garbage disposal! They were fast in fixing it and very professional. Their quick response to set up an appointment was great and helpful too! Thank you, Aaron’s Plumbing & Rooter!
My galvanized steel waterman was leaking and pressure valve needed replacement. Austin was able to provide a very competitive estimate and start work the next day. Arrived on time and was able to trench and replace 40 feet of piping in a day. Excellent communication and explained the whole process. The team did a great job and I am very happy with my experience.
We woke up at 1am to a waterfall in our dining room… Turns out our toilet above had a severe leak. Called Aaron in the am, He was here in no time, isolated and solved the issue quickly! Looks like it never happened! Highly recommend!
Aaron did a great job with physical repair. The reason I gave a 4 star is because we were charged $1000 for 1 hr of work & no receipt was provided for cost of supplies from hardware store. The math isn’t mathing.
Austin Hammond did a good job to clear out my garage drainage. He took time to explain what it needs to fix my drainage problem.
They called me immediately in the evening when I was in need and scheduled me for next day. They arrived during the time frame they stated and really assessed my situation. The tech was super friendly and professional. Was informative throughout the whole process. Ended up not being a huge thing which was great for me. Would call them again.
Had a leak from meter to property. So no water. Aaron came next day, identified the cause and got to work. Finished in few hour and price was good. Thx Aaron
Great overall experience. They responded quickly and showed up on time. Fixed my problem and explained what needed to be done. Highly recommend them.
Had a toilet leak and the crew was able to take care of me. Edgardo and Jovani were super professional and explained everything in detail. Definitely would recommend this company to anyone looking to get some plumbing work done. They’re great to work with
Edgardo and his team were extremely punctual and detail-oriented. They provided a thorough, all-inclusive quote upfront and completed the repair right on time — preventing what could have become a serious under-floor leak. I would highly recommend them and would not hesitate to hire them again for any plumbing needs
Good clean professional work.
This company was incredible. They cameby the same day I called and provided an estimate. They came back the next day to replace the sump pump which was a big job. They were professional and did an amazing job. The clean up was done after a long day. Highly recommend this company.
Aaron's whole team was great! From their scheduler to their plumber, they were excellent across the board.
They were able to come the same day, and I could tell the technician really knew his stuff. I’d recommend them!
They were great and helped me promptly with my issues. I will be using them again
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Aaron’s Plumbing & Rooter★ 4.8
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