The main issue was communication. When I initially booked with Juan, his communication and customer service were extremely poor. He often responded late, called from unknown numbers at times when I had already informed him I would be at work, and failed to leave voicemails. He later shifted the blame onto the client. When it came to scheduling, his responses were often delayed by several days, making it seem as though there was little interest in providing the service. Unfortunately, I am dealing with a mold issue that is affecting my health, and I was desperate to get the repairs completed. Despite my previous experience with his poor communication and customer service, I gave Juan another chance, only for him to cancel. Based on my experience, I would not recommend this company. Please consider these communication and customer service issues before scheduling a service with them.
Ace Restoration Services
- 27 hires
- Based in Orlando, FL
- 16 years in business
- 20 employees
- Responds in about 15 minutes
- Background checked
About Ace Restoration Services
At ACE Restoration Services, we understand the impact of unexpected disasters on your home or business. Whether it's damage from storms, mold, fires, floods, plumbing leaks, smoke damage, sewage, air duct cleaning and so much more. Our priority is to restore your property to its pre-loss condition efficiently, swiftly, and with your ultimate satisfaction. With over 15 years of expertise, our services are crafted to bring you peace of mind when you need it most. ACE Restoration Services is at your service 24/7, providing emergency restoration with rapid response times anytime, anywhere. Whether you’re located anywhere from Miami to Jacksonville, Orlando, Tampa or any city in between, the core values honesty and trust of the ACE Restoration Services team, are just a call away! Call ACE today and "Let Us Manage Your Damage". Licensed & Insured
Reviews
Very responsive and fairly priced! Did a very good job.
ACE Restoration Services did a great job restoring my living room wall. I had water leak issue from the outside of the home that would leak through my home every time it would rain causing discoloration, dampness and paint chipping. As I searched for a contractor that could fix this issue, I stumbled upon ACE Restoration Services. They were able to come out to my home quickly for a free estimate and tell me the cause of the issue and how it could get fixed. Over a span of 4-5 days, ACE Restoration Services was able to determine problem, work on the issue at hand and restore my wall back to life with no more water issues. I am very appreciative of their services and would definitely recommend using them!
Issue dealt with quickly & professionally
very good to work with did an excellent job i guess time will tell i hopw the mole does not come back going to usethem for other work
Ace tested and found mold. They removed all of the effected materials and cleaned everything. They were quick and professional.
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Radhi E. Was super quick and professional. Onsite estimate which is reasonable He answered all my questions and broken down the cost and what will be done. Definitely expert on water remediation with reasonable price. Highly recommend !!
I am still waiting for an estimate.
Ace Restoration Service did an excellent job cleaning the air vents in my home. They treated every area with great attention to detail and ensured everything was thoroughly cleaned and refreshed. The team was very professional, courteous, and efficient throughout the entire process. I’m impressed with their quality of work and would definitely recommend them to anyone needing home vent cleaning or restoration services.