Printer turned out to be not worth saving … ordered a new one that wasn't an HP.
Aero Office Equipment
In high demand
- 46 hires
- Based in Loves Park, IL
- 19 years in business
- 1 employee
- Background checked
About Aero Office Equipment
With over 19 years of quality service, I specialize in reliable printer and copier repair for homes and small businesses. As a one-person operation, you work directly with the technician from start to finish, ensuring clear communication, consistent service, and attention to detail. I’m committed to honest assessments, practical solutions, and getting your equipment back up and running as quickly as possible. Whether it’s a minor issue or a major breakdown, I treat every job with the same level of care and professionalism. If your printer or copier is giving you trouble, contact me today to schedule a service visit.
Reviews
Thanks for your help on fixing our printer! First time using Aero and would definitely recommend. Very responsive and great customer service.
Steve was great to work with! He was able to make it out to look at our plotter fairly quickly. He seemed very knowledgeable and gave us a lot of guidance and even provided us with some insight on future maintenance. I would definitely work with him again!
Your frankness and honest evaluation of my problem is to be admired.
Steve just provided me with very honest and candid feedback about my printer that it was not worth it to have him come and fix my cheap HP printer. This kind of INTEGRITY is outstanding and much appreciated. Needless to say if you have a broken printer please call this gentleman for an accurate assessment. Thank you Steve.
Hired Aero to come fix a printer we were having issues with. Turns out the cost to fix it was more then it was worth. He offered to waive the service charge and offered me a commercial printer he had available instead at a reasonable cost.
Great experience. A lot of tips over the phone . I highly recommended .
Very good and honest repair man. He knew exactly what my issuer was, then when researching the parts realized it was not wise to repair, as the part cost had doubled over the past year. Highly recommend!
Aero was very responsive to my request. In fact, he came the same day I requested the service. We are very pleased and wiil continue to use Aero service for our equipment services.
My experience with this person was completely terrible the worst I've ever experienced I explained my situation to the technician on the phone and explain my situation to the technician through the email through thumbtack so the technician was not blindsided the technician lied about their experience and knowing how and what to do I understand not every technician is not going to know everything to do in every situation I can understand that this person didn't even fake it till they made it this technician wasted my time and their time once they arrived they were very professional and nice and courteous that's not what I'm saying I'm saying that they weren't there to be nice and courteous they were there to fix the printer and it seemed like they were more experienced in the mechanical side then more of the technical side they had no clue on what to do doing the same thing I can do pick up the owner's manual Read it go on YouTube look at tutorials I did that and I can do that myself I didn't call them to do that so they lied about their experience and repairing copiers or at least this HP printer that I had oh yes I've had experience with HP copperas before you know if they were that hard up for money they should said so they were absolutely terrible within 5 minutes I wanted this person to not being my presence and just to leave because I can tell they had no idea what they were doing and they increasingly felt my frustration and they knew they needed to hightail it the hell out of that my apartment as soon as possible so instead of just being honest and saying hey you know I don't know but I'll give it a shot and no idea I mean they were looking at this as if they were like an old man looking at new technology which they had no idea what what to do no clue at all and I can see if they had a grass one and some clue and was making some headway but they had no clue so that they represented themselves and the company and a terrible way I would never use this person again and I will do everything in my power to not recommend them to anyone else ever have a lot of friends I work downtown Chicago those people around me with copiers as people with home copiers office copiers faxers fax machines the whole works and they will never get my business so by them misrepresenting themselves in line they end up hurting themselves and doing itself a dish Justice if I could give this person less than one star I definitely would and they missed out some good business because I'm a loyal person and they would have a loyal client for life but his actions and his lack of performance and the way I was deceived and lied to I will go out of my way to write and tell everyone that I can not to use this person. Nate
Services
Aero Office Equipment★ 4.7
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