Terrible Communication and Complete Waste of Time Extremely frustrating and unprofessional experience. First, someone came to take measurements. Then their ductwork guy came separately. Later, both Alex and the ductwork guy came again, opened up my sheetrock, and left a mess without cleaning up. I was willing to overlook the mess because their estimate was cheaper than the others, and I was ready to move forward with the work. But then they completely disappeared! I sent multiple messages and called several times. Initially, they told me they would come and that it was just taking some time. After that, they stopped responding altogether. Three separate visits, damaged sheetrock, multiple follow-ups, and absolutely nothing accomplished. If you don't want the job or can't commit to it, just communicate that instead of wasting someone's time. Terrible customer service, unreliable communication, and a complete lack of professionalism. I would not recommend this company.
Air Duct Co LLC
- 70 hires
- Based in Flushing, NY
- 14 years in business
- 14 employees
- Responds in about 5 minutes
- Background checked
About Air Duct Co LLC
Customers choose Air Duct Co LLC because we deliver fast, honest, and professional HVAC service with results you can trust. We specialize in AC repair, mini-splits, heat pumps, furnaces, and rooftop units, as well as full air duct and dryer vent cleaning. Unlike many companies, we provide clear upfront pricing, no hidden fees, and a 6-month warranty on all HVAC repairs and installations. Every service includes a full system inspection, and we always explain the problem before starting any work. After each job, we send a detailed report with before-and-after photos, notes on what was repaired, and recommendations to keep your system running efficiently. When you hire us, you get licensed, experienced technicians, same-day availability, and high-quality workmanship delivered with honesty and respect. Choose Air Duct Co LLC — your reliable, experienced HVAC professionals.
Reviews
We had an issue with our ductless split unit in summer. Reached out to Air Duct Co LLC late at night and they got back to me within minutes to schedule a service call and showed up early the next morning to fix the issue. Highly responsive and diligent work!
Alex did very good work and came when he said he would. Fair price. I would definitely hire again
The guy came took my AC unit apart tool out the filter , he went to check the unit outside then he said he’s coming back at 1-2 pm he never returned. He could not come back into my house. He’s no good.
The appointment was scheduled and missed. He didn’t call or message me. Me
Alex was super professional, helpful and took care of my ac system well.
Alex showed up on time , listened to my description of the problem, checked my compressor and went to work. He took care of the problem and was finished and left. A very positive experience.
Work was done quickly and efficiently. Pricing was competitive and reasonable. Would recommend to others.
Alex came to fix my compressor he did not try to rip me off he was very honest and fair in his assessment and I found a regular HVAC tech service units thank you
Alex was great - came when he said, charged what he said, which was a great price and did a good job. Will definitely use again and definitely recommend.
Came to work in frigid temperatures and got the job done i would highly recommend.
Alex helped replace the flue pipe in my home gas heater and helped identify and resolve a steam/condensation issue in my wall from a leaking flue pipe. His work was was done perfectly see attached photos for before and after
I definitely advised people to use their services. They will give you the best price plus they are very honest. I looked up the error code and showed a couple of HVAC on thumbtack the service video and they were the only ones to be honest and give me a quote from the video. The other HVAC specialist just wanted the service call fee. I will be using them now moving forward for regular HVAC maintenance. I recommended them 5/5 stars. I even gave a tip, that’s how well the service was.
Great experience working with Alex the Tech. Very reliable, clean work, and strong attention to detail. He took the time to make sure everything was done right and didn’t rush the job. I would definitely hire him again.
The work that was done was terrible my vents are hanging and I’m missing pieces to my vents.I was told someone will be out this week to fix it but every time I ask what date so I can be home.I get no response and this is unacceptable at all instead of cleaning my vents they loosened allll my vents and I have missing pieces.I would not recommend this company
Lenny is very professional. He investigated my old kitchen vent issue and gave me very honest and thoughtful advises. He used professional and mechanical tools and cleaned up our EXTREMELY oil fan and tunnel to get the fan work probably again. He delivered beyond the ask. He ensured the air quality is good for our family and toke his time and effort just to perfect the job. I highly recommend this company. Thank you Lisa and Lenny. See photo of the left as before and the right is after(Lenny even helped me clean up some surrounding area with heavy oil)