Good Job! Bent over backwards, to meet my choice for lock and door latch replacement.
Alex&Family - LLC
In high demand
- 126 hires
- Based in Rocklin, CA
- 4 years in business
- 2 employees
- Responds in about 5 minutes
- Background checked
About Alex&Family - LLC
With over 22 years of experience, Alex & Family has completed thousands of projects across different countries. We focus on quality, reliability, and attention to detail. We show up on time, do the job right, and treat your home with respect. If any issue comes up, we take care of it quickly and professionally — that’s what truly matters. We are easy to work with, flexible on scheduling, and always ready to help — even in urgent situations. Our goal is simple: deliver high-quality work and make sure every client is satisfied.
Reviews
Alex&Family replaced my broken backyard gate with a fixed fence panel, and I'm happy with the result. They were running late on the day, but they kept me updated on the delay and reassured me the job would be finished before they left — and it was. The technician took measurements, asked questions, and confirmed exactly what I wanted before going out to buy materials, then came back and built everything out the same day. Good work, and very pleasant in every interaction.
I’m really glad I hired this pro! They were responsive, came on time and did an excellent job re-caulking my shower.
The Pro worked dillegent to identify the problem with our sliding door. The problem was identified and addressed. Ultimately we will need a new door. The Pro is giving us a quote but there was no pressure or hard sale
Excellent work
Dmitry was right on time and completed the project much faster than I expected. He was friendly and respectful.
I had a wonderful experience with this company. Called them on a Friday morning and they were out to my house by Friday afternoon with a super reasonable quote and the work they did on my fence looks fantastic. I would definitely recommend them to any of my friends and family..
Straight-up service and repair were made based on set timeline. They follow through with up to the finish the job to satisfaction.
Dimitri arrived early, was very professional and knows exactly what he's doing. I needed to change out an electric stove with a gas one, and it was very time consuming, because my home is old and nothing is easy when it comes to upgrading anything. The cost was reasonable for all the work he did. I'll definitely hire Alex and Family LLC, and Dmitri again, for my future home projects.
Save yourself the time and frustration. Alex&Family is very unprofessional. Alex gave me a quote then sent out one of his techs who jacked up the price. I was very clear with Alex on what I wanted done in my very first message to him. His tech was confused and irritated upon arrival. Their internal communication is very poor. My husband ended up finishing the job himself even though I paid Alex & Family. I had to go through thumbtack to get a refund since Alex & Family refused to even partially refund us. Very unfortunate & unprofessional. The job was left unfinished, crooked doorknobs, paint left on hinges, screws sticking out. My doors still don’t close properly like they did before the job. The tech was trying to get out of here as quick as possible and rushed through the job. I have shared my honest experience with this company. My very first message to them was “Install door knobs and hinges paint and install new door”. Then I proceeded to send 6 photos of the doorknobs I needed replaced. Agreed, the door needed to be trimmed in which your tech charged me extra $100 to account for a task that took 10 minutes. The only “additional” work was the door trimming in which I paid the tech for. The rest of the work was what I asked for in my very first message to the company. It was several days later when they reached out to me, asking for a review. I told them my issues with the doors and they asked me to wait a couple days for the doors to “loosen up”. Thumbtack agreed that I was in the right to get a refund to have my doors properly fixed. It is appropriate for me to share my experience with other customers as to how their internal communication reflected at my home. The tech did not show me “every door and every hinge that had been installed”. He was waiting by the front door ready to leave when I was checking the work. He never showed me anything. I took it upon myself to check a couple doors and they looked fine to me. It wasn’t until later that I noticed the paint and the screws hanging out.
Rude and terrible at bidding for the job. Have fun with this guy.
Alex and team worked me from start to finish on my garage side door replacement (helping me find and source the right door and completing the door installation in one day once the door arrived). Would highly recommend and use them in the future
They responded to my request immediately and were very accommodating. They were hired to outbinbaxnre door and worked really hard to complete the task and even dealt with a few adjustments needed because I purchased the wrong size door. He was a very conscientious worker putting in as many hours as necessary to complete the job. I would recommend them for any project.
Definitely recommend them for any projects in the house. Very responsive and professional. I hired them to install a Chandelier in my living room and install a ceiling fan in patio area. Very patient and professional throughout the work. Will hire them again and definitely recommend for anyone looking for similar projects
Excellent service. Came out same day to fix a faulty door handle and lock. Got the new part and completed the repair quickly for a fair price. Would hire again.
I had an issue with holes and spaces under my front door at my apartment. This was a result of the maintenance doing a poor job and they refused to fix it. Alex&family made sure the issue with my door was resolved. They continued to work until there were no visible spaces and they took the time to explain their work and how they resolved it.
We had a sliding screen door installed. We liked the work they did so much that we decided to buy two more screen doors and have them install those as well. They were very punctual and responsive and extremely kind.
We wanted some shelves installed in our pantry and Alex was so quick to start the job and finish. After seeing the look, we wanted some changes made and he accommodated without a fuss! Will use their service again 😊
I really like the guy that was sent to do the work. His name is Alex. I like that he was able to adapt to the situation of knowing that my wall wasn’t squared it was set in an angle for some reason and he was able to compensate and make the microwave. Sit right over the range. Anyways, Alex did a great job.
Started out good. Very quick response when scheduling and coming to do estimate. It took about a month to receive my door from retailer I purchased it from. I reached out to Alex&Family a couple times when door was received. They were on vacation so I waited for a week after I was told they would be home. Still have not heard anything. I’m looking for another installer. The ghosting is so unprofessional.ver disappointed. They seemed so professional in the beginning.
Services
Compare other pros
Alex&Family - LLC★ 4.6
Check availability