Update: I moved them back to an average rating. Although they are not taking any further steps towards fixing my hot water heater, they did reach out to me regarding the lack of value of the original attempt and have made an effort to correct that. Taking ownership of something like that does show professionalism, which does deserve credit and deserves to be mentioned as a positive. **************** Despite the fact I listed what the issue I was having and also the particular water heater that I have, the first tech arrived and said that what he would need to do (which was exactly what I said needed to be done) he couldn't, so he would send a tech tomorrow. The tech the next day took a look at the water heater and decided since he had never worked on that brand, he couldn't do it (despite having told them what water heater it was in advance). Total waste of my time. Now there is some positive. Both techs were very professional and very nice. Also, the office side of it did own up to it being their miss on not paying attention to what I told them in advance - and admitting to things like that does carry a lot of weight for me. But I still don't have a solution and wasted half a week working with them to try and get it done. In reality, a good plumber should be able to handle this routine maintenance - it is most likely just using some steel wool to clean the ignitor (and one of their concerns was maybe not finding the part, but I found those online with a call to the number in the manual). The manual has the isometric exploded view, showing exactly how to get to the ignitor to do this - and the tech had access to this when he was here - so looks like I am left on my own.
Alpine Plumbing, Heating, and Air
- 39 hires
- Based in Los Alamitos, CA
- 9 years in business
- 15 employees
- Background checked
- License verified
About Alpine Plumbing, Heating, and Air
Alpine Plumbing Overview: Since its establishment in 2017, Alpine Plumbing has positioned itself as a trusted service provider dedicated to solving plumbing problems in the local community. With a commitment to doing things the right way, the company has become a go-to resource for a wide range of plumbing services. Core Values: Alpine Plumbing is driven by core values that prioritize quality service and customer satisfaction. The company believes in addressing plumbing issues with integrity, expertise, and a customer-centric approach. Service Offerings: Alpine Plumbing offers a comprehensive range of services to meet the diverse needs of its customers. Services include, but are not limited to: Small repairs Maintenance services Full home plumbing replacements Other plumbing solutions for residential properties Expertise: The Alpine Plumbing team comprises skilled and experienced professionals who are well-versed in handling various plumbing challenges. Whether it's a minor repair or a complete home plumbing replacement, the team is equipped to deliver high-quality workmanship. Community Focus: Alpine Plumbing takes pride in being an active participant in the local community. The company sees itself not just as a service provider but as a community partner, contributing to the well-being and functionality of local homes. Customer Satisfaction: Customer satisfaction is a top priority for Alpine Plumbing. The company strives to exceed customer expectations by providing efficient, reliable, and cost-effective plumbing solutions. Client testimonials and positive word-of-mouth are a testament to Alpine Plumbing's commitment to customer happiness. Future Goals: Looking ahead, Alpine Plumbing aims to continue its legacy of excellent service and community engagement. The company is dedicated to staying at the forefront of industry trends, adopting new technologies, and expanding its service offerings to better serve the evolving needs of the community.
Reviews
Great experience. Highly recommend.
Too expensive for required repair
Water heater went bad. Joshua/Alpine were QUICK to reply at first contact, and fit us in late in the day. Diagnosed problem, explained all options and associated costs, and once decision was made, the parts and repairs happened by next day. Contact throughout, super easy and friendly - five stars for a reason. Do it once, do it right. Choose Alpine, ask for Joshua.