Jacob was very helpful, pleasant
American Veterans United LLC
In high demandLicensed
- 221 hires
- Based in Shelbyville, TN
- 8 years in business
- 15 employees
- Responds in about 5 minutes
- Background checked
- License verified
About American Veterans United LLC
AVU is a locally owned heating and air company built on experience, integrity, and quality workmanship. I’m a third-generation HVAC professional, a U.S. military veteran with six years of service, and a graduate of Miller-Motte University with formal training in heating and air conditioning. We’ve been serving our community since 2018, with a focus on doing the job right—not rushing through volume. We believe in honest work, clear communication, and standing behind what we do. Payment is never collected until the work is completed, and 100% customer satisfaction is always the goal.
Reviews
We talked with Larry about purchasing a new heat pump and he went out of his way to help us pick the perfect one. The two workers were very polite and helpful. They went out of their way to get the unit installed. I would highly recommend anyone to check AVU first. You won't be disappointed.
They are very responsive and follow up to make sure someone's gotten in touch. I will use this company in the future.
Great team. Got us fixed up next day and was a fair value.
Excellent service. The representative was through in HVAC knowledge and fixed the problem very quickly
Words can’t describe my experience with this company. I live out of town and needed help with my mom’s AC UNIT. She is a older widow and has been taken advantage of multiple times from her previous warranty company. I contacted American Veteran’s United at 9:00am and they were at her home by 2pm, having the issue diagnosed and resolved by 4pm. They were VERY cost effective, professional, and personable. My late father was an Army Vet and they took care of her no different than he did! I highly recommend this company. 5 Stars is a low rating when speaking of this company.
great communication, it was my first time to work with this company and I was satisfied with their service.
Nathan is the BEST. No no dilly daily guessing, he is a fine example of old school- doing the right thing. His work quality far exceeds the competitors, and the proof of that is what he found in my unit three months after it was inspected by another company. His value is top-notch set by his own standards! Professionalism- hands-down.
These guys know what they are talking about. Professional, yet personable.
When contacting them on thumbtack you converse with AI. The AI schedules your appointment and texts you someone is on the way that isn’t. Then they call you and set up a real appointment but meep moving the date unless you’re willing to pay a lot more for after hours service. AI isnt that difficult to tie in to real scheduling systems. If they cant manage that— they probably cant handle other electronics.
The technician was extremely professional and on time, which is very important to me
Richie and the team at AVU Heating & Air absolutely came through when I needed them most. The only small thing I’d mention is that they were running a little late, and a quick heads-up would’ve been appreciated. That said, they still showed up around 8:00 PM and, more importantly, stayed until almost 9:45 PM to finish the job instead of pushing me off until the next day. That meant a lot because I run a dog daycare and boarding business, and I had a house full of dogs that would’ve had to spend the night in the heat. Richie was incredibly knowledgeable, hardworking, and just an all-around great guy. He took the time to explain exactly what was going on with my system, gave honest recommendations, and was completely transparent about pricing. There were no surprise charges or unnecessary upsells—just straightforward, honest service. Considering it was one of the hottest days of the year, they had my AC blowing noticeably colder and stronger air within about an hour and a half. I genuinely can’t thank them enough for making me a priority and getting everything taken care of that same night. If you’re looking for an HVAC company that’s honest, responsive, and willing to go the extra mile, I highly recommend AVU Heating & Air. I’ll absolutely be using them again in the future. Adding a pic of my girls cuddling because it isn’t 81 degrees in my house anymore! 😌
Exceptional
Awesome personality didn’t try to sell me a new unit or extra parts. I can’t recommend these guys enough. I see why he has 5/5 stars they’ve earned it.
AJ was very quick to respond and very fairly priced. He was on time, courteous, and did a fantastic job! Plus he showed me how to set up and use the smart thermostat. Thanks AJ!
Conner was courtious and seemed well experienced.He came across as honest and trust worthy and spent some time inspecting my unit and giving me solid input as to the condition of the unit.After the inspection of my 19 year old unit it was a no-brainer that i already suspected was i needed a new unit,versus throwing good money into the old rusting unit i had.
As soon as I picked some professionals to get a quote, AJ texted me then called within 5 minutes. On the coldest night I have ever known, my heat went. Within an hour and a half AJ came out, looked at the problem, luckily had the part needed that fit my system, and had me up and running super fast so I could leave and get to work. The charge was VERY reasonable especially taking into account it's around the holidays and he came out so quickly in the most miserable weather and bad road conditions. I have found an excellent business to take care of my heating and air unit and will tell others to use this company. AJ provided great customer service!
Honest and punctual.
Excellent service!! I'll be recommending to everyone I know. Two hours from initial contact to completion. Low cost for exceptional work.
Great group of guys that did an outstanding job. Didn't try to upsale or cut corners. Super nice guys, hard workers. Wouldn't hesitate to hire this company again.
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American Veterans United LLC★ 4.9
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