Aquaguard Waterproofing "The Trusted Name i...

Colleen D.Jul 2025

Bob’s visited me to give me an estimate on my egress window issues. He gave me some good suggestions and answered my questions in a kind and professional manner.

EWDY O.Jun 2021

Tom was very knowledgeable, he immediately knew where the problem was coming from. It was coming from an open pipe, he recommended me a quick DIY fix. He wanted to clearly help me and not just get a sale.

Angela M.Apr 2021

Tony was a true professional. He let me know up front the job I had wasn’t a good fit for his company (too small, since we already mitigated the source of the water issue), and gave me great advice on who to reach out to to get the job finished.

Plumpkin H.Sep 2020

They came out for estimate and while analyzing the situation for the estimate. He was able to solve the problem.

Cory L.Jul 2020

They did a great Job and they did it fast. Very work intensive job done well. Pleasent to work with. Follow up during the shut down was even quick.

Bernadette H.Sep 2019

From the initial contact to the final installation Aquaguard Waterproofing was first rate. They contacted us within 1 hour of our request and was out to look at our problem within 24 hours. We had many other estimates and we selected them as our basement repair company. The men that came to our house were awesome and talked us through the entire process. We will use them again and let everyone know how well they helped us with our basement issues.

Christopher H.May 2019

The sales rep was deceitful. Tried name dropping, saying if we paid more we’d get the “head of the line privileges.” When we agreed on the work and cost. Tried writing the estimate for twice as much as the agreed on amount. Will never use this company and would strongly discourage anyone else from using them. If I could give zero stars I would.

Olivia D.May 2019

We requested an inspection from Aquaguard. They were prompt and responsive. We did not end up needing any work but would have gladly used them.

Shannon M.Jul 2018

I had someone call me late in the evening I was unable to answer the phone, as stated in the message between myself and the company I told them to leave and message and I would call them back as soon as I could. So fast forward to next morning I was able to call them back. A lady answers the phone and I ask for the gentleman who called me she tells me he is not available. I ask if there is someone else i can speak to, she tells me that they are extremely busy and she will have to take my name and number. I explain that i cant keep playing phone tag, that i am not able to always answer my phone at work. And i would like to speak to someone to schedule an estimate. She again tells me they are to busy and someone has to call me back. I then tell her I am busy as well, that their company is not the only ones busy. She begins to laugh at me. And said well i can look. She waited a few minutes someone picked up and hung up on me. Great customer service. I think i will go elsewhere since they are to busy for me.

Thumbtack CustomerMar 2018

I've had many crappy experiences with service professionals and until this point, I've never left a review. This one was especially bad. I initially dealt with a gentleman named Joseph Roberts, who came to our house to provide an estimate. He seemed to genuinely care about getting the job done right, and at a good price. We defined a plan for landscaping, downspout and gutter work and I signed a contract and provided a check for about $1,000 as a deposit. He told me the work would be done within a month. 3 months later, they're still holding my deposit and the work is not done. This company didn't even reach out to do the scheduling - I had to follow up with them several times. I've been cancelled on twice without notification - once due to rain on a sunny day, and a second time because of a "mix-up." With the summer nearly over, my yard is in bad shape and the work has not been scheduled. If you want a nice guy to come to your house, provide an estimate and collect your deposit but not get anything done, use Aquaguard Waterproofing. UPDATE: Someone from Aquaguard Waterproofing replied to this review 8 MONTHS LATER. What a bunch of clowns.

Thumbtack CustomerAug 2017

After much confusion with the office we were greeted with a tech whom basically told us he had no idea how to resolve or even begin to resolve the issue. Not Good...

Thumbtack CustomerJul 2017

This was not a one day and in done kind of job. This job started on a Thursday and concluded the following Monday. The workers really knew what they were doing and worked very hard. Their cleanup was impeccable and much appreciated. Only time will tell with regard to the work that was done as I am in a very heavily water concentrated area.

Thumbtack customerFeb 2016

Problem in basement was assessed professionally and honestly ( confirmed) ...Highly recommend.

Thumbtack customerFeb 2016

Very good experience. My inspector was great. Only company to come out the SAME DAY. Very honest and candid inspector. Didn't try to sell me on solutions that I don't need and offered honest solutions that may work to solve the leak on my basement. No PowerPoints or excel spreadsheets to look at. Straightforward people and down to the point. Can't ask for much more.

Thumbtack customerNov 2015

Mr. Steve knows what he is talking about! He is EXTREMELY honest!

Thumbtack customerOct 2015

Their assessment was extreme, estimating a project cost of $30,000-$40,000. In the end we hired a structural engineer and mason for a total of $600.