Eugene was prompt, knowledgeable, patient, and thorough. Was good to work with him!
Astera Heating, Cooling and Appliance Repair
In high demandLicensed
- 1,770 hires
- Based in Buffalo Grove, IL
- 8 years in business
- 20 employees
- Background checked
- License verified
About Astera Heating, Cooling and Appliance Repair
Looking for an HVAC specialist or need an appliance repair? ASTERA is here for you! We provide a variety of services to residential customers. Weekend and evening appointments available. We service and repair refrigerators, dishwashers, stoves, washers, dryers, and more! We also offer a complete installation and repair service for all types of central heating and air conditioning systems, duct work, ventilation and humidifiers. Our rates are low, starting at $65 for diagnostic call within our service. Once our specialist finds the problem he will provide you with an estimate for parts and/or labor if necessary.
Reviews
The company responded very quickly and set up an appointment for the next day. Repaired the gasket on my washing machine and cleaned the coils on my refrigerator. They were prompt and fully explained everything they did. They cleaned up after themselves and our appliances are working so much better. I will use them again and trust them completely.
We had an excellent experience. The work was very thorough and he did not push any extra work that we did not need.
Everything was explained thoroughly and multiple options for a fix were given. Very knowledgeable and extremely professional
very professional and thorough. extremely easy to work with. Super responsive and u can tell they take pride in their work. Glad to have found them!
Knowledgeable technician provided timely and good service with suggestions that is helpful!
When booking I specifically asked if they can check on a/c unit located on the roof of a 3 story house without access (need ladder to get on roof from outside) and they said yes and gave me a heads up about $80 ladder fee. The technician came with a 20ft ladder ($80 for this, seriously?) and kindly called his boss only to inform me they wouldn’t do it due to liability. Understandable, but I wish the person accepting my request read my message properly (i mentioned it 2-3 during the conversation) and had a clue what they are doing! Technician himself did quality work, was very polite, tidy and explained everything he checked and did with the furnace.
The technician was timely, professional and very helpful.
Alex was professional and friendly. They didn’t take advantage of me and they fixed the problem.
This company was excellent to work with. Responded immediately. Sent a tech out same day. Extremely courteous and easy to work with. Definitely recommend them and will use them again.
We are first time home owners who had trouble with our furnace, and Gregory was able to walk us through every step of the way. He was extremely transparent with his diagnosis, explaining to us what was happening and why, and even more so with his solution. He was able to share detailed pricing/estimates along the way so we knew what to expect. He was very kind throughout the repair, and we’d definitely recommend working with him & Astera again.
They don't know what are they doing. They charged me to fix dishwasher $320 and after two weeks it broke again and t
I had a steel pipe connected to my radiator system that was leaking water. After initial consultation I waited 4 days for them to order custom steel pipes and fittings the plan was to cut out the rusted leaking pipes and joints and replace with new galvanized steel pipes and joints. when they came to remove and install new pipes I was told that the job was less intensive than they thought and I wouldn't be charged as much. After job was completed the leak is still present and instead of replacing the steel pipes as originally planned they cut and plugged one end of the pipe and patched up the rest with epoxy. This is not consistent with industry standards if I wanted my pipes sealed up with epoxy I would've just gone to Home Depot and bought the epoxy for 7$ and done it myself I called a professional to do it right I was charged $400 which is not a lot for plumbing work but I would've gladly paid more for better quality work starting to feel like I got ripped off.
This company was professional, easy to access and fixed my washer issues quickly. I will call them again for any appliance repair!
They were quick with the repair and accomodated my schedule.
Explained the issue in detail, as well as how they would fix it. High quality work and outcome. Fair price.
Arrived on time, very considerate of my home, worked efficiently. I was informed of the repairs needed as we went along. I was very happy with how things went and how the repair parts were reasonably priced. I would recommend highly.
Super professional and really reasonable prices. Fixed the issue on the first visit and are VERY responsive. We have our new HVAC go-to.
Astera came by, took me seriously and listened to me speak about the problems I was having with my dishwasher. They troubleshot the issue, figured out what part they needed, talked to me about lead time, scheduled a time to return, and then returned promptly for the fix. Easy process turned easier with their transparency and communication. I recommend them 100%.
Fixed AC unit that 4 other companies said was unrepairable. For a fraction of price of new I can two more years out of this unit, instead of over 10k replacement.
Services
Astera Heating, Cooling and Appliance Repair★ 4.8
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