I talked to one of their guys on the phone for awhile about the work we needed right after I submitted the request for a quote on Thumbtack. Not anything too extensive - just clean and seal for our ducts. We set the appointment for Friday and I took off work to make sure someone was at the house. The technician was a no call, no show. I had received a text confirming my appointment for Friday but didn't respond since we had JUST set this up. I'm pretty upset because I don't have a lot of vacation time, it's summer and I have family coming to town and this wasted a full day of leave. I'm wondering if they just figured they wouldn't make enough money on our ductwork so they ghosted us? Anyway, I am out 8 hours of vacation time because no one bothered to tell me they didn't want the job. Do not recommend.
At Your Service Heating and Cooling LLC
- 403 hires
- Based in Baltimore, MD
- 13 years in business
- 20 employees
- Background checked
- License verified
About At Your Service Heating and Cooling LLC
At Your Service (AYS) Heating and Cooling is a family-owned Baltimore based business serving clients since 2013. Our specialty is finding the right heating and cooling system for your home and business budget. Our goal is to make you more comfortable in your home and business. We strive to maintain the highest standards while exceeding client’s expectations at all levels.
Reviews
Super professional service for a very reasonable price.
These guys are the real deal. Could not recommend more! Their communication is incredible - no hassle like it feels with other contractors!
They came up in a search as handling the type of install I was looking for and they don't do it. Instead of reading my request and responding to it I had to send messages back and forth before they said they don't deal with what I was looking for. They could have saved me time, read the info I put in and answered right away.
Jason is AWESOME! He's extremely professional, knowledgable, and considerate. Some people skip steps, but Jason is thorough! We had to order a new motherboard for our gas furnace, and he walked me through several options before providing his recommendation. Jason wouldn't leave until the system correctly turned on/off. He made sure all covers were put in place so our daughter is safe. If I could recommend a bonus for this invaluable part of their team, I would! Thanks Jason!!
They never showed up. I called and they said they would have the on call person call me. They never called.
Well the service call description on booking is incorrect as it’s intended as a scam for desperate people as the company calls you 12hrs before coming to let you know that you need to pay $250 dispatch fee or cancel….Well I wasn’t too desperate so gladly canceled so be aware of it as they are not honest with the service call fees
Maurice was punctual, personable and professional. He gave me all the options to repair my a/c and I chose the one that fit my budget. I find AYS to be a bit pricey as the most expensive option was the same price I paid for my whole heating & a/c system.
Representative from this agency Maurice was very punctual, professional and knowledgeable. He was able to give us several options to our problems which included affordable options. We will continue with this company for our cooling heating and plumbing needs
I had a leak in my AC unit and the dispatcher suggested I sign up for a maintenance plan. The issue ended up being covered by the plan so I didn’t have to pay anything additional out of pocket. Seth was great! He even went out of his way to explain my entire HVAC system to me which is something the home builder didn’t even do. At Your Service will have by business for life!
I paid this PRO in advance to check out a issue with my boilers piping. They were hours late arriving, but I was patient. When the tech arrived at my home he was only suppose to listen and diagnose. He sneakily disconnected some wiring on my boiler and left. I noticed my home felt cold. Upon inspection I discovered not only did he leave a screw out but he disconnected a wire in the unit. When he returned the next day he claimed he did nothing. I said YES YOU DID I have cameras in my basement and it showed you going into the Pressuretrol and disconnecting the wire. He was in denial, stating when I left it was working, I said it was working before you got here. He played it off adding water to the boiler, looking inside the access of the boiler. Then he went back into the Pressuretrol and hooked the wires back up. The unit immediately fired. Don't trust company. If they come to your home have your hidden camera or cellphone rolling. I was left without heat. Contact Ryan the manager who didn't have the decency to apologize or refund me the fee. Now it makes me wonder whom else they pulled this scam on
Very professional, responsive and punctual.