The employees came to work high, they left a beer can in my garage. The furniture wasn’t put back together like it was before. The items were left in the living room not put in the rooms where they go. I paid for 4 movers and only 2 worked the whole time I think they worked 12 hours on purpose because towards the end only the 2 men were working had all 4 people worked efficiently. I could’ve saved some time, but I was told by one of the people that the owner tries to go slow on purpose and I believe that because the quality of work was not worth $1870 I should’ve read the reviews in one with the experience other people had.
Bailey's Moving & Hauling
In high demand
- 130 hires
- 2 similar jobs done nearby
- Based in Tucker, GA
- 5 years in business
- 10 employees
- Responds in about 5 minutes
- Background checked
About Bailey's Moving & Hauling
We are a professional moving company that takes pride in our customer service. Making every customer happy is our goal. We provide local and long distance moving, delivery services, piano moving, and pool table moving.
Reviews
A Cautionary Tale for Future Customers: Imagine scheduling your move for 10 AM, only to find that the movers are over two hours late. After waiting, I reached out to Kevin, the operations manager, who assured me they would arrive between 11 and 11:30 AM due to a last-minute callout. However, come 11 AM, I was informed the team wouldn’t arrive until after noon. Kevin was very nonchalant and callous in his response, repeatedly stating that it was okay because I wouldn’t be charged until the movers arrived and that he never agreed to a timeframe (although I confirmed the time and date via the Thumbtack at least twice. He had no regard for my schedule and timeframe. When the movers finally did show up, I was relieved to see a professional and friendly husband-and-wife duo. Despite her petite stature, she tackled her tasks with determination, while her husband handled the heavier items. However, this dynamic led to a prolonged moving process, which is crucial to consider when paying by the hour. The real challenge arose when I attempted to address my concerns with Kevin. His defensiveness and rudeness were disappointing. Instead of seeking a resolution, he became loud and dismissive. When I clarified my understanding of our agreement—documented through our communications on Thumbtack—he abruptly changed the payment terms, insisting that I could only pay via Zelle or Cash App after everything was loaded onto the truck. It felt as if he doubted my integrity and was more focused on avoiding a dispute than on customer satisfaction. Despite being offered a $25 discount—a gesture I declined, believing in the importance of honest reviews—I felt it was reasonable to expect compensation for the subpar customer service. Wouldn’t you feel the same if your meal at a restaurant took over two hours to arrive? In the end, I paid the full balance ($450), even assisted in moving some of the heavier items myself to expedite the process. I strongly advise potential customers to think carefully before hiring this company, particularly due to Kevin's unprofessional handling of customer service. I have screenshots through and if Thumbtack allows, voice recordings too!
So thankful you were able to help us last minute. Professional and hard working. Thank you so much!
The team was great and work well together, I will hire them again.
I could not be more thrilled with Baileys moving service! I found then at the perfect time! A different mover ghosted me completely and Baileys moving company was my savior! I was able to book and receive service within a 2 day window maybe even less! They moved and did everything efficiently and were so professional and kind! The price was also INCREDIBLE no one can really compare at this point. Thank you to Kevin and his team!!!! Truly could not be happier with my service. Will definitely be booking again for my next move!
Antonio and Jonathan did a great job moving our things. They were late for the job unfortunately, but were efficient once they arrived.
They were on time for the scheduled date and moved everyjrkmg quickly for the quoted price. Definitely recommend would use again.
Bailey’s moving and hauling did a wonderful job they showed up on time which I was greatly thankful for because I was on a tight schedule and they moved everything very expeditiously. I really appreciate all the extra care they took in packing my items and wrapping them and protecting them, I would definitely use them again and suggest them to friends and family.
Bailey's Moving & Hauling came highly recommended to me when I asked on the nextdoor app for trusted movers. I had called around to some of the others, and Bailey's was the most reasonably priced. It was very easy to schedule. The man I spoke to was very kind, professional and up-front with the estimate. I had to work on moving day so my son was in charge. He said "make sure you give them something nice. They nailed it!" Nothing was damaged, our belongings were treated with care and they did it down and up stairs!! I definitely recommend Bailey's Moving & Hauling!!
Best movers ever! Accommodated on super short notice. Very professional and honest fair pricing. 10/10 highly recommend!
I appreciate how the movers were very careful with my items. Absolutely amazing experience!
They were quick to reach out regarding my move. I only needed one heavy item moved to a different house, they were able to accommodate this at a very reasonable price while being extremely professional. Would use them again and recommend them to others.
Unfortunately, my move did not go so well with this company. My 65 inch tv was damaged during the move when one of the movers decided to move my tv from a freight elevator on the other side of my building to my new apartment with his hands. He could barely carry it because it met just at his arms length. Instead of waiting for his partner to help him move it on a secure cart he struggled all the way to my apartment with the tv. Once realizing the damage after plugging it in I reached out to the owner Kevin about what could be done about it. My move was December 12th and it is now January 8th. Since then he told me he could only give me $100 for the damage, although my tv is currently priced at $449 but I would need to wait 3-5 business days for that. This was last week and I have not yet received it with tomorrow being day 5.
I’ll give them credit and an extra star for getting me scheduled to move a heavy item, good communication and being punctual, but very disappointed by the damage caused. Multiple areas of drywall, stair, banister, and our new vanity was damaged. Offered only $25 for the damage which is laughable. Settled for $75 off which is still not enough given all the damage caused. Caution against using this company for any heavy lifting services.
TJ and Reggie did a tremendous job! Highly recommend Kevin’s moving. Liked him so much. I heard him again.
They responded very quickly and did a great job!
Can’t say enough about Baileys Moving & Hauling!!! They are now officially my go to movers ! They were took instructions well and were great communicators. There was no stress and we soon realized these movers were well experienced even with the way they packed and wrapped our furniture . This is a great family run business that prides themselves in being fair & honest. Also, their cost was very competitive and no hidden fees.
The move was great but due to them forgetting some of my items and knowingly have them and continuing to tell me they are going to bring them to me. They haven’t and now they are no longer returning my text. These items in the pictures are about 4-5 items that are important to me and I’ve stress that to them. Please don’t have them move any important items. It’s been over 2 weeks. And i waited to hear back and not receive my items. Now i have to spread the word so they do not do this to the next person.
The team of six movers arrived on time and handled our move efficiently and at an affordable cost. Thank you!
Services
Bailey's Moving & Hauling★ 4.2
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