The experience was weird and off putting. Thr technician arrived and assumed that I would be getting the service without asking me to confirm if I even wanted it. Didn’t explain anything to me before having me sign stuff. It was dumb of me to sign, but I thought I was signing to acknowledge the tech looked at everything so I could pay the $59 for the service call. I was actually signing an acknowledgement for him to charge me $440 to open up the drywall to diagnose the issue. Instead of being professional and asking me if I wanted to move forward with thr service, this tech was in such a hurry to get money that he did not explain anything to me before having me sign. He was unprofessional in my opinion. It felt predatory and unprofessional because he didn’t ask if I even wanted him to do perform services. He just assumed which really bothered me and made me uncomfortable. I told him that my husband and j were not aware we would be paying $440 today, that we only planned on paying $59 for him to look at it. He said, “thr $59 is waived once you get the service.” I never wanted thr service the same day and he never asked to confirm. I hate being pressured to spend money especially when we didn’t have it at the time and were not in a position to pay. Mind you, it was going to cost $440 just for him to open up the drywall and look at it. We just needed him to look at it and tell us ehat was needed, then ASK us how we would like to move forward. It felt like I was being pressured to spend money thet I did not have. He was the only person out of all the people I have had come look at it take advantage of me. We will not move forward with them. If you’re a woman, don’t be alone. They will try to tale advantage of you.
Beacon Home Services
- 171 hires
- Based in Manassas, VA
- 24 years in business
- 48 employees
- Background checked
About Beacon Home Services
Since 2002, Beacon Home Services has proudly provided prompt, professional plumbing, electrical and HVAC services to homeowners throughout Manassas, Northern Virginia, and Montgomery County, MD. We are a locally owned and operated company committed to quality workmanship and outstanding customer care. Our technicians are highly trained, fully licensed, and experienced in repairing, installing, replacing, troubleshooting, and inspecting all types of electrical systems and appliances. No matter how big or small the issue, you can count on our team to find safe, reliable solutions you can trust. Why Choose Beacon Home Services? 5-star service from professional, trained, licensed, and certified technicians Upfront pricing — you’ll know the cost before work begins, with no surprises Fully stocked trucks to complete most repairs on the spot Respect for your home, your time, and your property Background-checked and drug-tested technicians Flexible scheduling, including same-day service We stand behind all recommended repairs
Reviews
Plumber diagnosed the issues on the spot and work was done same day.
They booked me according to their calendar and schedule. I had to stay home, not going to work. On the very same day they are supposed to come to my house, they called me and told me that they can’t come. What a horrible experience.
Beacon was the first company to reach out and respondly quickly to all my questions but they need to work on their operations. All I wanted was a quote to update my current outdated panel and they couldn't give me a price which seemed fine because the estimate for them to come out is free. However they expect you to take a whole day off a work to wait for them the only time slot they had for each day was between 8:00-4:00. I quickly booked with a different comany who's able to come out today.
Call me old school but I cannot stand talking to a robot or AI. Let alone a robot that can't answer my simple questions.
Just an FYI: I think most of my messaging and appointment making was done with an AI agent. When an actual human being contacted me they canceled the appointment because I live in a “high rise building” and it is not company policy to do work in high rise buildings. No real reason provided other than “company policy”.
We had a very good experience with Beacon using their electrical services department. Mary the customer service rep was very helpful in scheduling. And the technician sent, Bryce, was really a great service person. He explained everything before beginning and was very thorough. I will hire these people for future electrical work on our home,
wonderful 5 star experience!
Great care to detail and explain the process of the work that needed to be done.
They are very professional. They are punctual. Highly recommended.