The technician was polite and professional, which I appreciated. However, the overall experience was frustrating. I was given an initial quote, but no one explained that there would be an additional diagnostic fee just to identify the issue. I ended up paying nearly $300 without receiving a clear explanation or resolution. The problem appears to be a water volume issue, and there was constant mention of a potential PRV (pressure reducing valve) concern. Based on the symptoms, it seems like there may be some type of restriction in the system. Unfortunately, there was no indication that this was thoroughly investigated or ruled out. At the end of the visit, I was left with the same issue, no definitive diagnosis, and a much higher bill than expected. Clear communication and a more thorough troubleshooting process would have made a big difference.
Ben Franklin Plumbing Northeast Texas
- 25 hires
- Based in Tyler, TX
- 16 years in business
- 20 employees
- Background checked
About Ben Franklin Plumbing Northeast Texas
Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer. 2 year warranty on plumbing repairs. No obligation estimates. 100% Satisfaction Guaranteed! Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!
Reviews
Professional and prompt
These guys were super professional and did a great job
Very professional and nice
They explained what they needed to do before doing the work also which option was best for me
Responded quickly and were able to squeeze us in and get the repair done.
Done
Quick and quality work
I would love to use your company but me and my wife have to make our living off of SSI and this barely covers our bill here now and even though we made need to Use BFP we cannot because our money for this month has all been used up and we do not have any left to use BFP. Your company even though has helped us in the past we do not have any money left to get this work done. and we both know that your company even though you provide great service does not work for free! I will use your company when we do have the money to pay for your services you can bet that we will use BFP when we get this money
Did a fast & fine job