The Ben Franklin plumber was excellent. Professional, punctual, and efficient. Also extremely courteous and kind. Highly recommend.
Benjamin Franklin Plumbing
Great value
- 28 hires
- 1 similar jobs done nearby
- Based in Shelton, CT
- 1 years in business
- 6 employees
- Responds in about 20 minutes
- Background checked
About Benjamin Franklin Plumbing
Our goal is not only to solve plumbing problems but to create lasting peace of mind for families through reliable, high-quality workmanship. I believe that when we treat every customer like a neighbor, we don’t just fix pipes, we strengthen communities. Our team strives to deliver plumbing solutions that make a real difference, every day.
Reviews
they did phenomenal work, fixing our sink, shower & toilet w extremely low water pressure before for months. they even installed new tub handles & a new shower head, & I think the price was worth the work! friendly, professional & punctual. shoutout to Fredly & his partner ☺️
Odd response, as it’s a remove and replace with the same setup, same model, installed when new home built in 2019. I’ve learned to stay away from contractors that start with what they’re not responsible for no matter how obscure.
I would not hire this plumber again. During his initial visit, he evaluated our Newport Brass faucet and told me there was about a 95% chance that replacing the cartridges would fix the issue. Based on that assessment, I approved the repair for approximately $400. When he returned to do the work, he spent about an hour on the faucet and then informed me that the cartridges he brought were not the correct cartridges. This was frustrating because identifying the correct parts should have been part of the initial evaluation. If the faucet had not been properly diagnosed, that should have been communicated before scheduling the repair. The most disappointing part was the outcome. Not only was the original problem not fixed, but the faucet was left in worse condition than before and is now not functioning properly at all. There was no meaningful resolution offered before he left. In addition, I found his communication unprofessional. He made several personal comments and asked questions that I felt were inappropriate in a professional service setting. Throughout the process, his attitude was dismissive and rude. I understand that not every repair goes as planned, but I expect accurate diagnosis, accountability when something goes wrong, and professional conduct. Unfortunately, that was not my experience.
Very quick to respond and was highly professional
Great job
Services
Benjamin Franklin Plumbing★ 4.7
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