Showed up at the wrong time and charged an absolutely egregious amount. I mean really egregious.
Benjamin Franklin Plumbing of Las Vegas
- 104 hires
- Based in Las Vegas, NV
- 26 years in business
- 20 employees
- Responds in about 25 minutes
- Background checked
About Benjamin Franklin Plumbing of Las Vegas
Benjamin Franklin Plumbing® focuses on two things to be a great plumbing company: quality plumbing work and amazing customer service. We equip our plumbers with the knowledge they need to do the job right the first time. Our team receives some of the best training in the industry and is always focused on going above and beyond for each customer. Whether you need complex plumbing work or routine plumbing maintenance, we’re ready to help!
Reviews
Give an honest assessment inspection and price. I was disappointed by the misrepresentation.
Just received an estimate. No work was done
Thanks
Work was done well
Best service in bullhead city az Very fast and reliable
Way overpriced… got four quotes and theirs was more than double the other three whereas the other three were in line with each other.
The plumber was real nice and he did a good job
Had a guy come out, their fee is $69 just for coming out. (There are several other places who will inspect your problem for free!) My tankless water heater has a code 11. The guy "cleaned" a part and said that he would come back next Thursday to flush the system. So I paid $190 and the guy quoted me for another $190 for the following Thursday. Why not just flush the system same day? Oh, I know, its because they're trying to get an additional $69 fee. I still do not have hot water, the problem was not solved. I wrote the company letting them know how dissatisfied that I am. I got no response. But of course they respond quickly when you're inquiring about business. Would NOT do business or recommend them.
We were scheduled for a tankless water heater flush. The technician came to our house with a bad attitude, very grumpy. When he looked at it, he said he was not qualified to perform maintenance on our brand of water heater. When I scheduled the appointment, no one ever asked me the brand. I assume when you schedule a plumber, ac tech they should be qualified to service many brands. I also asked and verified the price of the service before scheduling and the tech said it would be twice as much as what was quoted. We politely told him that his services were no longer needed. I have never had a technician come to my house with such awful customer service.
Jason was excellent in explaining the different types of water heaters that best fit my needs. He was patient and very professional. I had three other plumbing companies come out. This was by far the best. I highly recommend them. I will most certainly use them again. Jason was extremely knowledgeable and helpful.
The young man who came out was very professional and took the time to show me where my water shutoff valve was and explained everything he was doing.
Very poor communication. The tech Mark who came out was great, but the office never followed up with a quote. I called and messaged several times, and after 5 day with no response I finally gave up and went with a different contractor. I would not recommend this company to anyone who likes an open line of communication
Jason was a pleasure. He explained thing and told me things about a water heater I never knew. I had 5 estimates and his was the best.
I requested service for an improperly installed toilet that was leaking. Rebecca was a pleasure to talk to on the phone and Jason showed up the same day, on time, and knew exactly what was wrong when I described the issue. Very professional, I already recommended them to friends. Thank you!
Jason you as superb!! Knowledgeable, extremely friendly, easy to talk to, explained everything He’s perfect for all my plumbing needs I will only request him Appreciate him and the time he took with me Never once looked at a watch Got right to work
Ben was came to my apartment on the time and worked my sink , he does a very professional plumber , I saved his number, will call him again .
They responded quickly to my request, but needed watching during the work. I came out and found a mistake that needed correction, he was using tools from my toolbox and I found out after he left that some of the pipe was not anchored.
Great work and professional. Expert of they do . Very knowledgeable. Highly recommended
I had a shut off valve that needed to be replaced, Jason from Ben Franklin Plumbing showed up on time and did a great job. He answered a bunch of questions as well. Highly recommended.
Services
Benjamin Franklin Plumbing of Las Vegas★ 4.4
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