The reason I can give 3 stars is because the job is ultimately done. However, I’m seriously disappointed in the responsiveness, planning and pricing, technician did a decent job but I’m extremely unhappy with the company’s customer service department. 1. I provided the description of the job and provided a picture. Company gave me a quote and schedule a technician. 2. The first technician arrived and asked me for double of the previously quoted price, I disagreed and asked for a reason, no explanation, he called company and left. 3. I called company after he left and complained about the price, company promised the original quote again and scheduled another technician to come. 4. Second technician came days later and asked for double of the price again and this time explained that it’s a “2 man job”. Called company and explained why it required 2 people, I ultimately agreed to their new quote and technician had to leave and wait for company to coordinate with him and another technician to come back together. 4. Company went MIA for days without news, I called and they did they will schedule and call me back but they didn’t. I had to follow up again days after. 5. They finally scheduled the time a week later and the technicians were 2.5 hours late than our scheduled time range. We had to reschedule for the next week again. 6. Finally the technicians came the next week and fixed the problem.
Berne Appliance Repair - South Florida
- 15 hires
- Based in Miami, FL
- 9 years in business
- 18 employees
- Background checked
About Berne Appliance Repair - South Florida
We respect you and your time. Same days, our company delivers professional services for the maintenance of household appliances in both residential and commercial properties. We are a member of the United Appliance Servicers Association (UASA). We are also a member of the Marcone Servicers Association (MSA). Trust our experts for quick and reliable repairs.
Reviews
Had a knob on my Samsung stove that was cracked and needed to be replaced. Berne Appliance repair came the same day ordered the part and replaced it when the part came in. Highly recommend using them.
Thank you repairing my dishwasher. Hank arrived on the day promised and the final quote was in-line with the original estimate. The communication with the office and Hank was great!
He had the part needed with him. It worked out great.
Dimitry came and repaired our water heater which avoided us having to purchase a new one. He was very quick, thorough and responsive, the price was very fair and the company was very professional as well. I would not hesitate to recommend them.
Great Job!
Very responsive and quick to arrive for the issue I was having with my washer. They had exactly the part I needed on hand in their car and were able to install immediately after I confirmed the work estimate invoice and agreed to the work to be done. The tech, Dzmitry, was very friendly, prompt and frank and quickly got my washer working again. Thank you so much!
Hire people that know what they are doing. The gentleman that came to fix our refrigerator had no idea what he was doing. We told him the problem and he had no idea what to do.
lack of communication. Overpriced for the quality of the customer service.. They told us that they "thought" our tenant was the owner of the property and they also told us that they told our tenants that parts are arriving the next day but our tenant told us they didn't say that. Still unclear when they are coming to fix the washer. We run rental property business and its unprofessional for us to not let our tenants the exact date to get our washer to be fixed. They also told us "why do we need to call you." After we paid deposit for over $200 no confirmation that they received the money or reach out to us to let us know when the washer will be fixed. I'm assuming its customers responsibility to reach out to them. total cost of fixing the washer is over $500 and this is their way to deal with customers. Going back and forth with auto messages (AI) made us very frustrated on Thumbtacks. texted again today but no response.
Denys replaced a tricky ice maker in our Maytag and was friendly and committed to resolving the issue. Price was more than fair. Highly recommend!