Kris was so honest and responsive. He saved us a lot of money by being truthful about what the issues were. They were very quick in getting the job completed. I highly recommend them and would hire again.
Better Choice Roofing & Exteriors
In high demand
- 18 hires
- Based in Jacksonville, FL
- 6 years in business
- 10 employees
- Background checked
About Better Choice Roofing & Exteriors
Roofing is the cornerstone of what we do. As a GAF Certified contractor, we meet some of the most rigorous standards in the roofing industry for installation quality, training, and customer protection. GAF certification means our installation crews have demonstrated proficiency with industry-leading roofing systems, giving you access to enhanced warranty options that many other contractors simply cannot offer. We install asphalt shingles, architectural shingles, metal roofing, and flat roofing systems designed for both residential and commercial applications.
Reviews
We recently worked with Better Choice Roofing & Exteriors (and our sales representative, Kris Kofstad) for roof repairs at our home, and the entire experience was exceptional from start to finish. The initial engagement set a high standard: Kris arrived precisely on time and delivered a thorough, detailed estimate exactly as promised. When we compared this quote against two other estimates, Kris was open to a productive negotiation, bringing the cost well in line with the competition. Ultimately, we agreed to a slight premium over the lowest bids, which was easily justifiable given their prompt communication, strong BBB rating, Thumbtack standing, and positive Nextdoor reputation. When weather intervened and rain delayed the scheduled start, Kris demonstrated proactive communication by reaching out in a timely manner to let us know, seamlessly confirming the rescheduled date for the following day. True to his word, the materials were delivered promptly the next morning, and the crew arrived right on schedule to execute the repairs efficiently. Furthermore, Kris confirmed that all unused materials and site debris would be completely cleared and removed by his company within 48 hours. Throughout the entire process, Kris maintained a completely non-pressure approach. He transitioned effortlessly into a seasoned project manager who ensured the work was executed precisely as committed, clearly communicated necessary weather-related adjustments, and followed up afterward to verify our complete satisfaction. We highly recommend Better Choice Roofing & Exteriors for roof repairs and will certainly look to them first for any ongoing exterior and roofing maintenance needs moving forward.
Better Choice Roofing & Exteriors was a great company to work with. I really appreciated how responsive and professional they were throughout the process. Kris quickly assessed the situation and came up with a clear, practical plan to repair the leak in my roof. He answered all of my questions, showed up when he said he would, and completed the repair without any issues. He also clearly explained the billing process, which I appreciated. Overall, I had a very positive experience with Better Choice Roofing & Exteriors and would be happy to recommend them to anyone needing roofing or exterior work.
Better Choice responded quickly. A representative came out the same day. He gave me a detailed description of what the plan would be. His roofer showed up early, after scheduling, and did a great job. The day after completion, it rained hard. Our flat roof, that had been dripping after any substantial rain, had no leaks. Very happy. Not cheap but done well.
When I began to look for a roofer, I wanted someone that not only had skill in roofing, but also had people skills. That’s exactly what I found from the estimate until the final cleanup. I was treated as if I owned the company. The bid wasn’t necessarily the cheapest, but I felt like after hearing about the process that Kris really understood the problem and knew what he was doing to fix it. I would recommend them to anybody looking for roof repairs
I've notified the project manager several times the area they claimed they repaired was still leaking and have been told it'll be repaired, and the shingles they replaced would be glued down, but no one has been sent out fix the issues they created.
Highly recommend this roofer. They responded immediately, set up an inspection and walk thru with me, were very professional, and knowledgeable. Team came out the next day, and got the work done, cleaned up, perfect shingle match. I'm saving this business card for sure
Kris was extremely professional and concerned about my issue at hand
Was very quick to respond. Was very professional and took tome to explain the issue that needed repaired and provided us with the best option. Work was done timely as well as did an excellent job
Very nice people, and really good prices. Better choice gave me an estimate 400 dollars less than a previous company who came out to bid for the job. Kris took the extra time to go into my attic and pinpoint the source of leak, while previous guy only checked on the roof and reccomended additional work that really didn't need to be done. Thanks to his thurough evaluation he saved us a lot of money. The people who came out to do the work were courtious and did the job well. I woukd highly reccomend giving Better Choice a call if you are in the area.
Fastest response, on a weekend, of several companies contacted. Repair was relatively minor but they could have milked it for more. Evaluated and repaired same day. Easy process. Professional.
Services
Better Choice Roofing & Exteriors★ 4.8
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