They did a great job of thoroughly inspecting my home for the leak, gave me good advice, and were quick and reliable.
Big Brothers Home Services
- 299 hires
- Based in Salt Lake City, UT
- 6 years in business
- 12 employees
- Responds in about 5 minutes
- Background checked
About Big Brothers Home Services
Big Brothers is proud to be your community’s Plumbing, Drains, Heating & Air, Electrical experts. With over 65 years of combined experience, our company was founded in 2020 with the goal to provide the best service to our Salt Lake City community members. We are Background checked, licensed and bonded. Our technicians wear shoe covers while in your home with a no mess left behind guarantee. We strive to provide services to ensure the health and safety of your home, business, and community. We aim to give back through sponsoring local schools, athletic programs, and events. We are dedicated to putting your family and our community first. Welcome to the Big Brothers Family!
Reviews
Todd was on time, knowledgeable in his field, and took time to explain all that needed to be done on my project - codes, equipment, and manpower. Definitely will work with Todd in the future!
Angel was extremely helpful in identifying our leak and fixing it. He was responsive and professional. I would highly recommend this company.
Your estimate was too high. I found someone to do the job for 1/3 the cost.
Big Brothers were awesome - came right away and did a great job - I will use them the next time too
Frank was able to help me out with my issue. Super knowledge about the problem and professional in mapping out my plan to solve my problem. Definitely recommend these guys. And very prompt
They appreciated the urgency. The master electrician came out within a few hours, gave me a quote in an hour and finished the work the next day.
Your employee Frank is absolutely amazing. He is honest he shows and maintains integrity. He is positive looks for workarounds helps solve issues or problems with my plumbing. Worked very hard to please us. Communicates very well describing what the issues are and how to fix them. Most important to me is the fact that he is honest and shows high integrity doesn't work too fast. And doesn't work too slow. He was able to fix our problems for us the same day he came out. And it was a pretty intensive job. He is a valuable employee for you and your company. Represents you well. Thanks for having him come to our home.
Buyer beware. Or maybe women beware. I don’t know where to begin except that I asked someone to fix a lever on a toilet but since it was a small job and knew I had a tankless to be flushed, I thought to give him both. He wanted to replace the toilet because they were supposedly, “on sale.” I asked about just changing the lever? He said he couldn’t do it because it was a liability issue. I bought the lever and changed it in five or ten seconds. I mange multiple properties and need a new plumber. This is how I test them. I have a wonderful HVAC guy, and super great handymen m, etc., etc..
Truitt was quick, efficient, and overall great to work with. I'd use Big Brothers again for sure.
Nick was fantastic! Was very knowledgeable and efficient. I would recommend drain kingz to anyone!! Will work with them again
Big Brothers were awesome. Kevin quickly diagnosed the problem and outlined a method of repair that was both quick and efficient. The work was performed flawlessly and the price was reasonable.
We had 2 leaky pipes. Big Brothers came out same day and repaired the pipes quickly and left the area clean.
Kevin was great at communicating and did a great job with an honest price. My mom had been stiffed by other plumbers for this job and this company and Kevin took care of her same day and didn’t try to rip her off. Thank you!
I setup an appointment with Big Brothers through Thumbtack and assumed all was good because it was confirmed. It got to an hour before the appointment and still hadn’t heard anything about them arriving. I reached out to them to see if they were still coming. They notified me my appointment wasn’t ever scheduled and they don’t do scheduling through Thumbtack(don’t schedule with them through here apparently). They said they could have someone come by after hours and instead of the $43 I assumed I was paying to have my work evaluated, I would be charged $89(you can see my chat through my photo and determine for yourself what I’m saying is correct). Since I had two toilets down I was in a panic. I asked them to still come but I decided to hit the hardware store and work on this on my own. Hoping they could make sure all my work was good or fix a couple of things. I fixed one toilet, was finishing up on the last toilet and assumed that my $89 would easily pay for the work I was just finishing up. They looked at the simple job I had left and quoted me $466! I said no thanks, paid the $89, and finished the toilet in 15 minutes myself. Easiest $89 this company will ever make. I would be very cautious before using this company. This was very very disappointing.
My son replaced Toilet Flushing Mechanisms in two of our toilets as an 80th Birthday present to me. He lives out of state and was here on a short visit. No one in the family had the right tool to finish the job, so after he left, the toilets leaked. We paid $78 for a workman with the right tool to make two twists of the screw. You tell me how I should feel about working with Big Brothers Home Services?
We had big brothers do a repair on a water pump for our snow shack. They came right away and were knowledgeable and fixed the problem quickly. A job well done.
I was very excited to find out about the deal they were running for drain snaking as I didn't have much money but needed the problem dealt with. The technician was very professional and even covered his shoes while in my house. He explained what the long term solution to the problem was but accepted that I needed the short term solution due to funding. The only thing I had a problem with was the push for the bio drain cleaner at such an expensive price and I found it at Wal-Mart the next day for MUCH less! I am very satisfied and our tub has not even come close to backing up since then. I will definitely use them again for other services I need.
Everything about my experience was incredible! Dalyn was on time, he worked super hard and went above and beyond to fix a drain issue. He wasn’t pushy and didn’t try to sell me anything extra. I would recommend Big Brothers to anyone!
Pros- Were able to show up quickly and on time. Cons- Major ripoff. To change a simple basket seal on my kitchen sink was 3X what the other bids were. Make sure to get 2 quotes before you pull the trigger with this company as it appears their business model is to take advantage of customers that might not know much about plumbing.
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Big Brothers Home Services★ 4.8
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