I hired Brandon, owner of BK Fencing, to construct 300 linear feet of crossbuck fence for a total cost of $8,600. On August 20, my husband paid him a $4,300 deposit split between Venmo and Cash App, which Brandon represented as necessary to cover materials. Brandon was scheduled to begin work on Monday, August 22, but did not arrive until Wednesday, August 24, citing a broken auger. He rented one and attempted to pass the cost onto us, despite the fact that equipment failures are not the customer’s responsibility. Because he only had the auger for one day, his worker rushed the job, leaving holes unevenly spaced. Brandon was supposed to return on August 25 and August 26, but reported that his truck’s caliber had failed. He sent his worker instead, who lacked the proper equipment, resulting in crooked, unevenly spaced posts. The agreement also included removal of two bushes from my mulch bed. Brandon attached a chain to his truck and ripped one bush out, leaving a large pile of dirt and rocks. The other bush was not removed, instead, he stomped it down until it was crushed and left it there causing additional property damage. On Saturday, August 27, the remaining materials were supposed to be delivered. Brandon called and claimed delivery could not occur because we wanted to be present, and we would not be home until 5 p.m. Later in the evening on August 27, he admitted outright that he had not purchased the remaining materials at all. From August 22 through Sept 2 there were repeated back-and-forth text. I expressed frustration with Brandon’s excuses and the damages to my yard. On August 29 he was told we no longer wanted to use him and would like a breakdown and refund of the balance. Despite repeated requests, he has never provided receipts. Based on what I counted in my yard, there were approximately 100 bags of concrete and 50 eight-foot poles, which I priced at retail for about $1,089. That leaves more than $3,200 of our deposit unaccounted for. Brandon also purchased screening in the wrong size (6-foot instead of 5-foot) and refused to provide the receipt so it could be returned. He failed to bring a rolling measure when marking the fence line, leaving the project 15 feet shorter than the 300 feet contracted. Brandon was made aware that we had new contractors coming out on 9/3/2025 to finish this project and we needed that money returned. We were told on 8/29 and 8/30 we would get a breakdown and refund on 9/2/2025. When confronted he claimed he was being harassed and then stated he “would mail a check”. Brandon then reached out to my husband and stated “ I will Venmo you the refund by the end of the day but if your wife says anything else I’m sending a check”. That was at 5pm. It is now 8pm and Brandon still has not provided any receipts or the refund. My husband is a veteran and Brandon was aware of this. Exploiting veterans in consumer contexts may implicate additional protections under state and federal veterans’ rights laws. Other reviews on Thumbtack further confirm this pattern: Brandon has repeatedly taken deposits without completing jobs, failed to show up on time, and withheld or delayed refunds, sometimes for up to six months. This conduct is unlawful. Retaining funds without rendering services constitutes breach of contract and unjust enrichment. Failing to provide receipts, failing to purchase contracted materials, delivering wrong materials, damaging property, attempting to shift equipment costs, failing to pay workers, and leaving over $3,200 of the deposit unaccounted for compound these violations. Conditioning repayment on silence or behavior may also qualify as an unfair or deceptive trade practice under the [Ohio Consumer Sales Practices Act, Ohio Rev. Code §1345.02] BK Fencing’s repeated failures, refusal to provide receipts, failure to purchase contracted materials, property damage, nonpayment of laborers, and outright refusal to refund payment are unacceptable. I urge the appropriate authorities to investigate this matter, as it borders on fraud, extortion, and veteran exploitation. * Updating to add that Brandon‘s response to this review is not true! I have all of our correspondence between each other and he himself agreed that this work needed to be fixed and he was supposed to come out here and fix it but due to several cancellations, we decided to go with someone else. I have never expected to get anything for free. I just want the money that is owed to my husband returned to him. Instead of returning my husband‘s money it is now 10:37 PM and he is entertaining a review on thumbtack instead of keeping his word with my husband and returning the money. A demand letter will be going out tomorrow, and I will be reporting him to every outlet that I am legally allowed to report him to. My husband and I just recently bought this property. We were very excited to have this fence installed and we could’ve chosen anyone but we chose Brandon. PAY US OUR MONEY BRANDON! YOU DID NOT FINISH THE JOB!!!! Do not use this contractor!*
BK Fencing
- 25 hires
- Based in Russells Point, OH
- 5 years in business
- 4 employees
- Background checked
About BK Fencing
Hello, my name is Brandon, and I am the owner at BK Fencing. I started working for myself back in 2021 to bring customers the chance for a great product at a fraction of the cost of other companies.
Reviews
Inform potential customer if there is going to be a no show for scheduled estimate. Texting a week later with a brief apology without an explanation for no show and just asking if an estimate is still desired is not a good way to do business.
the job looks amazing and was done quickly, highly recommend!
They made quick work of getting our fence up for a very fair price! Everyone was so friendly and hardworking. The dog loves his new fence!
Midway through the project. Expect it to be finished this week .
I had a very disappointing experience with BK Fencing. Initially, they assured me that the permit was included in their services, but later I found out they were not licensed and insured in my city, forcing me to obtain the permit myself. Communication was also a major issue. I had two different contacts regarding the installation and promised discounts, which only added to the confusion due to their inconsistent arrival times. At one point, I made a direct payment to a materials company, but I never received a receipt for one of the payments I made. Part of it was sent via Zelle, leaving me uncertain about the actual total. Once Brandon received my deposit, I noticed a significant decline in his communication. I frequently had to reach out for updates, and there were numerous excuses for delays beyond the initial installation date. To top it all off, they showed up unannounced on Memorial Day, which was very unprofessional. During the installation, it became clear that the team lacked experience. They repeatedly asked questions that indicated they didn’t know what they were doing. Overall, my experience with BK Fencing was frustrating, unprofessional, and left me worried about the quality of work being done.
The initial install was good. However, within a week we could not open the gate they installed. I have tried to reach them to fix it and I cant get a response.
Started and finished in one day. No mess left behind. Kentucky board fence made my dogs happy! Gates are where I needed them and wide enough to get my equipment through. Check the work though. Not enough fasteners installed
Customer Communications. Not good at all. I paid 1/2 down , haven't heard nothing for 2 weeks
BL fencing did such a great job today! Happy with the service. Friendly and they answered all of my questions. Cleaned up afterwards too. Overall, I will use them again.