I called Black Diamond Plumbing for a slow drain problem. They responded quickly and arrived within an hour. The technician suggested hydro-jetting, stating it gives better results, and we agreed on $975. He started the job from the outside drain outlet. After a couple of tries, sewer water backed up from my floor drain and flooded my house. The technician helped clean the containment area and told me their team would clean up the rest. He mentioned tough tree roots were hard to cut, so I let him keep working. After another hour, the drain flowed a bit better, but the issue was still not completely solved, so I stopped the job. When I asked their team to clean the mess and provide their insurance information, they refused to give me their insurance info unless I paid them first. They claimed they were not responsible for the cleanup or the insurance, even though they caused the flood. They pressured me for payment, which I refused. I am now filing a claim through my own insurance to handle the damages. Very unprofessional service—I will not recommend them to anyone.
Black Diamond Plumbing and Drain Service
- 40 hires
- Based in Bedford, OH
- 3 years in business
- 9 employees
- Responds in about 5 minutes
- Background checked
- License verified
About Black Diamond Plumbing and Drain Service
We are a locally owned plumbing business based in Bedford Heights, Ohio specializing in plumbing and drains. Our sole focus is making sure your plumbing and drains are functioning perfectly. We take pride in our work and look forward to greeting you with a smile.
Reviews
Lois was awesome. He was able to work through my issue quickly and answered all of my questions. Our conversation even led to him assisting with a second issue and a referral. Happy to have Black Diamond in my arsenal on my home owning journey.
The team from the owner to the plumbers cooperated in getting a difficult job done after 2 attempts. Everything is working fine. Erin was particularly polite and accommodating.
Black Diamond is FAST, FUN, AND FAIR!! 🤩👍🏻👏🏻👏🏻👏🏻🙌🏻
Very good quality and very punctual
They came out so quick, cause I had to catch a flight. They finished not only what I called for. Small handle issue with toilet, but was able to move and add in new outdoor hose line, and garbage disposal issue resolved and remounted. All in less than 2 hours! Was such a pleasure. since it is a house I recently purchased, they also gave contacts for hvsc and advice on hot water heater.
Luis and his partner did an excellent job and were finished by 1
Tucker and his team are top notch. Very fast responsiveness,professional, and kept me informed throughout the entire process. They fixed an issue I had been having with my drains for years. These guys are saved in my phone for any drain/sewer service needed in the future!
From my initial contact through job completion, Black Diamond was in regular communication with me. They clearly explained the scope of the work, gave me a firm estimate, and completed the work quickly, efficiently, and as cost-effectively as possible. They cleaned up after themselves and were respectful of my home. I highly recommend the Black Diamond team.
I had Allen and Kyle out to the house for an emergency repair of my sewer line that was backing up in my basement. They responded to my call promptly and diagnosed the problem professionally, giving me options of a quick temporary fix or a long-term repair. They repaired/replaced plumbing and I was able to use toilet and shower that night. The next day they returned to cement concrete basement floor. Did an excellent clean up job. I highly recommend them.
Great service! They came out within a few hours of my request. They fixed my kitchen sink for a reasonable price!
charged me $250 to repair a kitchen sink drain leak. while they did slow the leak, I had to have them back out as it began leaking 1 hour after they left. upon returning they said it was not repairable unless they tore the pipes out of the wall and began again (for an additional large cost). I got a second provider out. They fixed the leak for $82, in 35 minutes. I will not be using Thumbtack again
Was A Little More Than I Expected Price Wise But The Job Got Done Well!
They were fast to respond and take care of everything, I would definitely recommend them!
They were very responsive punctual and fixed my problem professionally and speedily
Chris was very thoughtful and respectful. Communicated each step and shared his work during installations of two faucets and toilet. Would hire again
Messaged them about a drain backing up Friday night and they arrived first thing Monday. Tech was able to knock out a stubborn mainline clog and explained exactly what he was seeing and put my worries at ease. Top notch service, I'll be calling them again in the future.
This company and the person that came out to do the work were very responsive and professional. The work was done on time and completed well. Will definitely go with them again for any plumbing issues in the future.
They did a great job cleaning out the garage drain pipe to the outlet. They were flexible and worked on the issue for a solid 2 hours to fix it. We highly recommend them.
Excellent service from start to finish. I reached out late Saturday night, and by 8 a.m. Sunday he was on-site and ready to work. Knew exactly what he was doing, explained everything clearly, and got it done efficiently. Absolutely a 10/10—would recommend and hire again.