Great experience with O’Brae - very responsive to initial quote and planning, punctual arrival and completed high quality cleaning on time. Several areas in the home had long term stains and matted carpet but after treatment the stains were removed and carpet brushing brought back the pile.
Blue Hornet Carpet Cleaning
Great value
- 70 hires
- Based in Charlotte, NC
- 5 years in business
- 1 employee
- Background checked
About Blue Hornet Carpet Cleaning
Customers love Blue Hornet for our reliable service, deep-clean results, and friendly professionalism. Many rave about how their carpets look brand new again, with tough stains completely gone. Carpet is usually dry within ONE HOUR. They appreciate our on-time arrivals, fair pricing, and how we treat their homes with care. Our customers say we’re not just fast—we’re thorough, trustworthy, and always go the extra mile to ensure satisfaction.
Reviews
Initially, communication was prompt and the company was very responsive. Unfortunately, that changed once I expressed concerns about the condition of the benches after the cleaning. The benches looked worse after the service, so I reached out to ask whether the issue could be corrected or if there was another solution they could offer. I followed up by phone, email, and text, but did not receive a response. The biggest area for improvement would be customer service and follow-through when a customer is dissatisfied. Issues can happen with any service, but acknowledging the concern and making a reasonable effort to resolve it would have made a significant difference in my overall experience.
We absolutely recommend! Had two rooms cleaned with some stains and he did an amazing job at getting the stains out and left my whole house smelling nice. Quick to respond and showed up on time. Easy to communicate with.
I believe I could not have found a better, nor more professional service!
Working with Blue Hornet Carpet Cleaning was a match made in heaven: I received timely communication with the initial job, a professional who was prepared and willing to accommodate my schedule and outstanding furniture cleaning that made upholstered fabric appear as new. I couldn’t be more grateful to discover this provider and I would recommend to anybody in need of service in the Piedmont Triad area.
Tech came fast, carpeted room looked a lot better afterwards and price was reasonable. Highly recommend.
Unfortunately, I was disappointed with the results of my rug cleaning. The technician was very nice, professional, and responsive when I expressed my concerns, and he did go over the rug a second time, which I truly appreciated. However, despite the additional cleaning, the overall result was still not what I expected. The rug still appeared to have significant areas that did not look thoroughly cleaned, and there was still an odor in the area where my dog had previously urinated. I appreciate the technician’s professionalism and willingness to go over the rug again; but unfortunately, the quality of the cleaning did not meet my expectations. I hope this feedback is helpful in improving the cleaning process, particularly when addressing pet stains and odors.
Did a great job, highly recommended!
The contractor communicated with me in the morning to let me he was on his way hour away. He showed up on time and did a great job.
O'Brae was super freindly. Easy to schedule... came right on time. Carpets look great! Thanks O!
I can’t get over how much better my carpets look and smell after my pets had destroyed my carpet. Highly recommend!
Did an amazing job and very thorough work. He was able to come out within a couple days!! I will definitely be using him again !! Highly recommend!!
Very happy with the work done. The carpet looks great and it smells clean.
O'Brae was very pleasant to work with & I would recommend his company to anyone without hesitating! I urgently needed a rental townhome carpet cleaned this week for an early move out & wasn't getting a response from anyone else. I came across their company & contacted them at 10am; by 3pm of the same day, the carpets were cleaned! O'Brae was quick to respond, arrived on time, was very friendly & professional, communicated every step of the way & did an amazing job. The price was very fair as well & we would 100% request services from them if we ever needed it. Thank you!!!
I recently had my carpets cleaned and the service was excellent from start to finish. He arrived on time, and was very professional. He worked efficiently, paid attention to detail, and treated my home with care. My home smells fresher. I’m genuinely impressed with the results and the level of customer service.
O’Brae did a great job on carpet that was in pretty bad shape after a rental. We weren’t able to get all the stains out completely, but that was expected. Overall it’s so much better and we don’t have to replace everything like we thought we might. Thanks again, O’Brae!
Great job, good service excellent balue
I am very happy with the cleaning of my sofa. He was right on time and did a wonderful job. K Williams
I'm really pleased with house cleaning experience with O’Brae with Blue Hornet Carpet Cleaning. The quality of the work was stellar. The communication was stellar. I asked for the garage to be swept out and it looked brand new. The oven was a hard clean and O'Brae went above and beyond to get it spotless. The carpet had those beautiful clean streaks. Even the ones in the closet!
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Blue Hornet Carpet Cleaning★ 4.9
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