I've chatted on the phone a couple of times with Stephanie. The first time was to set an appointment to have my HVAC looked at as I recently moved into this home and it seems to be underperforming. Stephanie was great not only with her information but a personality on the phone was just above and beyond what I typically used to. Unfortunately I have other expenses to deal with given a new home not to mention a new car but the point is that I did have to cancel all of the estimates and other technicians from all the companies that we're going to come out. Only one business bother to take the time to circle back with me to see if there were other things that I could possibly have done that could help keep my house cool as a temporary stopgap until such time as I could afford a replacement system. That business was Bonney, and that person was Stephanie. And once again Stephanie took the time to walk through all the options with me and even was able to build a more personal relationship by the way she managed the conversation. In all honesty, that alone would drive my business to Bonney because I felt as though I not only was being heard but I was also being cared about. She told me that she enjoys her job she loves talking to people getting to know people, and that helping people, more than anything else, is her greatest motivation. The fact that by just a couple conversations she's already won a future customer makes whatever she's being paid more than worth it and probably deserves more than she's getting paid. Having lead customer service teams in the past someone like this is worth their weight in gold and the biggest mistake they often make is promoting or to position which is no longer dealing with customers. I would instead ensure that they were doing what they enjoy but also helping new employees become just as valuable. I'm rambling now, but I just wanted to give Stephanie a gigantic thumbtack shout out!
Bonney Plumbing, Sewer, Electrical, Heating & Air
- 3 hires
- Based in Rancho Cordova, CA
- 48 years in business
- 100 employees
- Background checked
About Bonney Plumbing, Sewer, Electrical, Heating & Air
Why Bonney? Because Your Home Is Worth It. Your home is where life's best moments happen. Lazy Sunday mornings, family dinners, the comfort of a space that's truly yours. It's also where life gets complicated: the drain that won't clear, the water heater that gives out on the coldest morning of the year, the electrical panel that can't keep up with the way you live now. When those moments come, you deserve a team that shows up prepared, treats your home with respect, and gets it right the first time. That's been the Bonney promise since 1978. As an A+ rated member of the Better Business Bureau, Bonney Plumbing, Electrical, Heating and Air has spent over 45 years earning the trust of Sacramento homeowners. Not just by fixing what's broken, but by helping families discover what their homes are truly capable of. We don't just see a clogged drain or a failing furnace. We see an opportunity to move your home and your life forward. On the plumbing side, we handle drain cleaning, hydro-jetting, water heater repair and replacement, tankless water heater installation, whole-home repiping, sewer line repair, and leak detection. For electrical, our licensed electricians specialize in EV charging station installation, panel upgrades, smart home wiring, surge protection, and whole-home rewiring. And when it comes to comfort, our HVAC technicians keep your home ready for every Sacramento season with AC installation and repair, furnace replacement, heat pump systems, and indoor air quality solutions. We proudly serve Sacramento, Roseville, Elk Grove, Folsom, Citrus Heights, Rancho Cordova, Lincoln, Auburn, and the surrounding communities, and we treat every home like it's our own. Your home is full of possibilities. Let's explore them together. Leading the Way Home.
Reviews
I was told yesterday that the sewage line was blocked, I first hired one company and was told that the sewage line collapsed and got one bid to replace part of the line and cleanout. The cost was a lot more expensive than I anticipated. So I set up to get the second bid. The technician did an excellent job of diagosing the problem and explained the problems to me very clearly. Much better than the first company. The sewage line did not collaspe, but due to the design of the cast iron cleanout being rusted, lots of tissues stuck there. Out of three companies I hired yesterday to diagonsis and give a bid for the fix, the technician from this company did the best job. Will definitely use the company in future. I ended up not using the company was because the initial bid was higher than the final written bid I received. But I made the decision after I heard the initial bid as this is really an emergency issue as the sewage is flooding the shower. Had I been told of the final written bid over the phone, I would definitely choose the company. Hopefully next time we can avoid the miscommunication. Thanks for the service yesterday. Really appreciated. Will definitely reach out if your service is needed again.
They were communicative early on but afterwards, they never showed up for the appointment date. I had specifically moved things around for them to fit them in for the day of the appointment. I received a confirmation that I confirmed as well. I cannot recommend a company that does not stick to their own appointment schedules and not even give a notice that they will need to reschedule.