Described to Amy that I had a hot tub that would not work. (I’m not a technician. I know nothing about hot tubs. ) Proceeded to install almost $1000 in parts plus labor to the hot tub. They had never once put water in the hot tub! Upon doing so, they told me there was undetermined amount of leakage from the bottom of the hot tub that they would have to addressed & no guarantees. I ended up having the hot tub removed as it was not worth putting any more money into it. Had I known that it would not hold water from the beginning, I would’ve never proceeded with mechanical repairs. I would not recommend this company .
Buckeye TubMaster - Onsite & Remote Repair Service
Great value
- 285 hires
- 1 similar jobs done nearby
- Based in Columbus, OH
- 27 years in business
- 5 employees
- Responds in about 2 hours
- Background checked
About Buckeye TubMaster - Onsite & Remote Repair Service
***WE SERVICE GREATER CENTRAL OHIO *** However, if you are NOT in the central Ohio area, we can still help you diagnose and repair your hot tub via our remote repair assistance and instruction...no matter where you are! We can even guide you on how to professionally clean your hot tub quickly and efficiently no matter where you are in the USA! Just request a call below to get more info or visit our website If you are even somewhat handy and have some basic hand tools, including a multimeter, you CAN easily repair your own hot tub with our live remote assistance and instruction. Most hot tub problems can be diagnosed in less than thirty minutes and require no technical abilities at all! For just $99 you can consult with an experienced technician, in real time, via cell phone or a Zoom meeting to quickly diagnose the problem, get the right parts ordered from the vendor of your choice and be on your way to relaxing in your hot tub again in short order. Its easy and you'll save time and money & gain valuable information on how your hot tub works. Try it today!
Reviews
Caveat emptor. I have a 20 year old Whirlpool tub in my primary bathroom. I wanted to replace the plastic trim pieces and jet covers that had faded and yellowed over time. I paid Buckeye Tubmaster $309 up front, with the understanding that this amount covered the initial visit/consultation ($90), and the remaining balance ($219) would be applied to final cost. I was also told that based on my explanation of what I needed, that future expenses should be covered by my initial deposit of $309. This was not the case. Following the initial visit, I received an additional invoice for the parts. When I questioned the additional charges and the confusion over what was covered by the initial deposit, I was essentially told "this is the way it is and no refunds will be given." At a minimum, their stated fee schedule is confusing and misleading. If you hire Buckeye Tubmaster, make sure you fully understand their fee schedule before paying a deposit. In retrospect, their initial charge is essentially a "consultation", and any actual repairs or parts will incur additional charges.
I am thrilled with the quality of work Wade did on my outdoor spa. I highly recommend him & will use him in the future.
I hired Buckeye TubMaster for routine cleaning and the initial setup of my hot tub, and they’ve been fantastic to work with. Their team is extremely knowledgeable and provided outstanding support when I ran into an issue. They went above and beyond to help resolve it and made sure I felt taken care of every step of the way. Highly recommend them for anyone looking for reliable, expert hot tub service!
What a fantastic experience. Response time was fast and they assured and helped me with a problem I didn’t know how to fix. They made me feel comfortable and understood all the complexities about my hot tub. Service time was fast and informative! Great value, professional, and outstanding. I highly recommend!
Great work and wonderful serviceman!!! So thankful for them!!
I can’t say enough for the quality of service provided. They replaced my pump and I was unaware of an existing leak. They came back out and offered to fix or simply tell me what I needed to do to save time and money. Most company’s would have pushed for the additional sales, they pushed for a new repeat customer. Kudos!
Scam do not trust them they charged me $145 but did not fix my issue
Our hot tub had a leak and we called for an appointment, given the time of year they were booking out a couple of weeks (totally expected), but called back the next day with a cancellation and were able to get us in. I really appreciated the follow up to get us a quicker appointment, it felt like real customer service! Wade was knowledgeable and helpful, finding and fixing our leak, providing recommendations on a few other issues we had known about, and just giving us some good advice. Will definitely use again.
They were great, honest and friendly. Would recommend them
Wade is very knowledgeable about Hot Tubs. I had a challenging crack in one of my pipes and he was able to fix it so I could enjoy my hot tub over the summer. I also had him winterize it.
Wade quickly found problem with my hot tub and addressed it. He gave honest feedback about the best path forward and wasn't trying to up sell me on anything. Not only was the pricing very reasonable, but he took care of everything very quickly. Thanks Wade!
We love working with them and they did an excellent job getting us set up as new hot tub owners! Appreciate their responsiveness and professionalism so much!
Really good experience. Super knowledgeable and took the time to help and talk me through things.
Wade got our hot tub working after sitting for a while. He came the same day and was courteous and professional. He is now our Hot Tub Guy!
Very Pleased with the experience. Professional and value oriented. Wade/Amy did a great job of communicating expectations and provided me with cost saving ideas
This guy, Wade, is terrible. When he was fixing a short section 1/2" pipe, he cut out a section of my good copper pipe and replaced it with a dirty cheap flexible hose (note, this is not the section that leaked), and he took the copper pipe away with him. He also got my basement and unwilling to clean it up. Another simple item on this same trip -- He spent about 15 minutes to caulk/seal a shower drain with silicon ( the gasket is the original one, he didn't use any additional part at all) -- and he charged this item for $119 before tax.
I am writing this reluctantly. Wade was a very nice guy but really didn't understand what he was doing very well. He was going to winterize the pool and repair the hot tub. He thought the pool heater was the pump (said he didn't work on many pools with heaters) thought we needed new heater on hot tub because temperature was way too high (more likely a thermostat issue), opened sealed component and flooded the control box and computer board. I had to ask him to stop and cancelled the appointment. Maybe it was just a bad day for him.
Services
Buckeye TubMaster - Onsite & Remote Repair Service★ 4.6
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