very pleased. Our rep was Toy. He was friendly, dependable & efficient. Definitely recommend
Carolina duct and crawl
- 380 hires
- Based in Concord, NC
- 11 years in business
- 10 employees
- Responds in about 3 hours
- Background checked
About Carolina duct and crawl
Welcome to Carolina Duct and crawl we are located in Concord Nc. We specialize in air quality . Your home circulates air 4 times every hour in your home with your Hvac system running . The first step to a clean home is clean air ducts. We offer Air duct cleaning, dryer vent cleaning, mold remediation, and Crawlspace restoration, with a workmanship guarantee . At Carolina Duct and crawl the biggest difference you find is our standards on who we hire because its about the quality of the person using that cleaning equipment which ensures a great job. Have a great day, Paul presutti Carolina Duct and crawl Est 2015
Reviews
Awesome company to work with! They came out quickly, did great work, and genuinely went the extra mile with the cleaning and repairs. Definitely recommend!
Matt did a great job. Was glad they offered a mold remediation service
They are absolutely fabulous and wonderful to work with. They came in and assessed my job and gave me a great deal. They are fantastic and I will definitely recommend them to my family and friends and I will continue to use them as well. Absolutely wonderful!
satisfied
Never answered me back when trying to hire for a job
I’m writing this review with complete honesty and disappointment regarding my experience with Carolina Duct & Crawl. This company originally came out to inspect the home I currently rent, where I live with my children. I clearly explained to the inspector that I do not own the home, but that I’m the legal tenant living there and that we were dealing with serious health and safety concerns related to mold and moisture. Despite that, the inspector was understanding, respectful at first, and went as far as printing out a detailed report with photos and remediation recommendations to support my situation. He said all they needed was for the landlord to confirm the work, and then they would schedule the remediation. I later got word from my landlord that he did in fact confirm with the company — so the contractor’s statement that they didn’t know I was the tenant or didn’t get approval is a lie. They knew I didn’t own the house, and they still moved forward willingly until things changed behind the scenes. The remediation was scheduled for a specific date, and I arranged everything on my end — only for the contractor to call me at the exact time he was supposed to arrive to say his machine had “just broken that morning.” No advanced warning, no professional courtesy, no email, no backup plan. Just a last-minute call while I’m sitting there waiting with my kids in a home full of mold. When I followed up to ask about rescheduling and requested mold testing, I was suddenly told that they’re now “working with the homeowner” and that they can’t speak to me or make decisions anymore. Now, they act like they didn’t know I was the tenant, and they claim they’re “waiting to hear back from the owner” — even though they already got that confirmation days earlier. I’ve been left in the dark while my family continues to inhale mold, suffer health issues, and deal with confusion and broken promises. This company has now completely shut down communication with me, even though they were originally responsive and helpful — until my landlord got involved. This was unprofessional, unethical, and incredibly disappointing. If you are a renter or anyone dealing with a serious issue in your home, be very careful working with this company. They will drop communication and backpedal once they realize they’re dealing with a landlord behind the scenes. I now have to go to court over these issues, and this company’s actions (or lack of action) have made things worse, not better.
The employees that came to my home were very kind and professional. The only components that I was dissatisfied with was the first guy (very kind) said someone would call/text me my appt details to confirm it and I didn't receive anything. I called them to figure it out. Then the 2 guys that came to clean out my dryer vent said I was only going to be charged the set price of $169 (dryer up to 10 feet), but when I checked my bank account, they had actually charged me about $300. I'm mostly unhappy with the lack of/miscommunication but the employees were pleasant and the job was done quickly and timely.
Very appreciative!
I hired this company to clean out my ducts from dust since my house was getting very dusty quickly. The owner was very responsive to my inquiry. His tech Jared arrived at the appointed time, was very respectful. He looked over the ducts and identified mold as well as dust, and showed me the evidence. He took care of both problems that day and was thoughtful with the belongings in my home while providing the service which was clean and efficient. My preference is to support our local businesses rather than national chains and this company did not disappoint me.
Great company. Very knowledgeable. This crew cares about the work they do and it shows.
Contractor was a "No Show." I didn't receive any correspondence view email, text or the App.
Didn’t end up needing service but they were great getting us on the schedule if needed.
Did a great job addressing our issues. Would certainly recommend and hire again!
Great job. Very good guys. 100% will use again and highly recommend.
Super informative and worked very quickly. We just moved in so there was a maze of boxes and that didn’t stop them at all. Very nice and thorough.
Professional and informative service.
Firstly- CD&C came out to my house last year to fix my air vent because a bird had gotten stuck. They cleaned it out but their was a lingering smell so I called them again to come and clean out. I also stated that their was feathers coming out of my downstairs vents. They came out two weeks ago and only checked the vent downstairs and said this is all they had in their notes. So I told the man again that I needed work on my bathrooms upstairs to fix. He said someone would have to come out on another day. We scheduled yet another day for them to come out which was today. He said someone would call to confirm the date. Between that day and Thursday no one called, so I called the company to confirm. They said yes we were going to call you tomorrow to confirm. Smh. So we confirmed the date for Monday 26th. Monday the 26th comes (which is today). I call the company. The guy who answered said “Can you please hold” and without giving me a change to respond puts me on hold. The phone thrn eventually hangs up after 2-3 min. I call back and the guy apologizes they said he was going to call back. Puts me on hold. I spoke to a lady (with a little bit of an attitude) says they called me three times and the guy was at my house. As you can see phone hasn’t rung once from them.
The team that showed up were professional and courteous.
Found an additional issue and took care of everything on the same day.
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Carolina duct and crawl★ 4.0
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