Great experience! He did an awesome job with my carpet.
carpet boss restoration
In high demand
- 206 hires
- Based in Ellicott City, MD
- 27 years in business
- 5 employees
- Responds in about 50 minutes
- Background checked
About carpet boss restoration
With 27 years in business and a small, dedicated team of 5, we provide professional cleaning, repair, and restoration you can rely on. Our services include carpet cleaning, carpet repair and partial replacement, carpet sales and installation, rug and upholstery cleaning, air duct and chimney cleaning, and restoration work. We’re detail‑oriented, experienced, and committed to honest, dependable service on every job, from a simple carpet refresh to more complex restoration projects. If you’re ready to restore comfort and cleanliness to your home, reach out today for a quote or to discuss your project.
Reviews
Great experience. Quality work. Will work with them again.
Communicative, quick, and easy. Took care of my small carpet repair with ease and these folks were a treat to chat with. Highly recommend.
great experience and will be using them for any future carpet work as well
My experience with Carpet Boss Restoration was extremely disappointing and frustrating. Mr. Kevin called me constantly until the insurance payment was received. Once he got paid, the communication almost completely stopped. From that point on, I had to repeatedly chase him for updates. The work was never completed. The painting was left unfinished, and my home was left in a mess. Instead of restoring my home, they left me with an incomplete project and more stress. The lack of professionalism, poor communication, and failure to finish the job make it impossible for me to recommend Carpet Boss Restoration. I would urge others to think carefully before hiring this company.
I had a leak at midnight and they came and didn’t leave until 3am after identifying the issue and ensuring is stopped for they left.
We had significant carpet damage after rainwater entered our home, and Carpet Boss Restoration responded promptly and professionally. Their quick response helped us restore our carpet before the damage became worse. The team was knowledgeable, efficient, and took the time to ensure everything was cleaned and restored properly. We were very pleased with their service and would highly recommend Carpet Boss Restoration to anyone needing fast and reliable carpet services.
The project is currently in progress, and the team has been doing a great job so far. I will update my feedback if anything changes before completion.
Carpet Boss did an amazing job! I am recommending them to all of my friends and family!
Carpet Boss was supposed to stretch and clean my carpet. The stretching was so so and he left a carpet bulge in my small walkin closet from stretching into it from my bedroom. I asked him to come back out and fix that problem but he wanted me to pay him $125 to stretch the carpet in my 6x6 foot closet which didn't really need stretching--he just needed to fix the bulge he created. I also have not gotten a receipt from him after asking about 4 times. He says he sent it but I have yet to see it. I'm guessing that would give him an out to not honor his 3 yr. carpet stretching warranty.
STAY AWAY — You’ve been warned! I had a leak from my upstairs washer that affected the ceiling downstairs. It wasn’t a major issue, but I wanted it handled quickly, so I made a few calls. [Company Name or Person’s Name] was the first to call back. I explained the issue, and he gave me a price on the spot. I agreed right away — no hassle, no negotiation — and even paid half upfront as requested. That evening, he cut out a small area (about 5x13) and set up a vent fan to dry it out. He told me to let it run for four days, and then he’d come back to do the mold remediation and patch the ceiling. A week went by, and he changed the day and time three different times, each time blaming traffic or other delays. I had little choice but to wait I still had a hole in my ceiling, and I even took off work one day for an appointment he canceled last minute.Ten days later, he finally came back. I assumed he was finishing the job that day, since that’s what he told me earlier. He said he would patch the area, let it dry while he went to lunch, then come back to sand and paint it. I had to step out but left the door unlocked for him. When I returned, the work wasn’t done. He said he’d have to come back again to sand and paint something he never mentioned before. By then, I had already paid him in full, so I was at his mercy. He scheduled another appointment for the following week. The day before, he changed the arrival window again. I expressed my frustration, and he told me he usually works with insurance companies and that the price he gave me was already a “favor” — that it should’ve cost two to three times more. I told him he should’ve said that upfront and let me decide, not take the job and then complain later. He claimed 95% of the job was already done (which was false) and offered me an ultimatum: either take a $50 refund or let him come at the new time. I told him to just finish the job — because no one would complete the work for $50, and he knew that. He eventually came back and finished it, but All trash will go in your trash call every time. Bottom line: The experience was frustrating, unprofessional, and not worth the stress. Stay away — you’ve been warned.
Great!
This was my first time using Thumbtack and I was pleasantly surprised how easy it was! Kevin responded quickly with an estimate and his availability. He gave me a 30 minute window of when he would arrive and he was very punctual. The work was done quickly and efficiently and he offered to fix additional carpet issues he found. I appreciate his willingness to work with my schedule and do additional work while here. I’m very pleased with the re-stretch and cleaning he did of my basement carpet. I would definitely recommend.
Read and comprehend the customer request. I only needed a small repair, not have a room full carpet installed.
My carpet looks worse after the supposing repair. There are places where it feels like my carpet was burned. I still have rolls that need stretching, and it no longer connects to the wall. I didn't get what I paid for. After numerous attempts, Kevin and his associate will not respond and make good of the service. See before and after pictures.
Services
carpet boss restoration★ 4.5
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