Someone came out to measure the deck the same day another company came out to measure the deck (Monday). He stated I’d get the quote by Friday the same week. I never received a quote or any response back from them. The other company got me a quote back the following day (Tuesday) and was super responsive to all my questions. Even if you didn’t want to complete my project, just let me/the customer know so they aren’t waiting around for you to get back to them (aka, respect other peoples time and timelines). It didn’t seem like he wanted to even be there to measure the deck in the first place, like I was an inconvenience. Failure to respond to my emails, general lack of communication and poor customer service made the choice easy to go with another company.
Carter Custom Construction & Fireplaces
- 8 hires
- Based in Saint Paul, MN
- 20 years in business
- 12 employees
- Background checked
- License verified
About Carter Custom Construction & Fireplaces
Carter Custom Construction is a licensed and insured residential construction company serving homeowners throughout the Twin Cities and surrounding communities. We specialize in high-quality remodeling, custom construction, and fireplace installations with a strong focus on craftsmanship, communication, and doing things the right way—from start to finish. Our work commonly includes bathrooms and kitchens, basement finishes, decks, three and four season porch additions, fireplace installations, and structural remodels. We are especially experienced with projects that require careful planning, detailed execution, and coordination with multiple trades. We handle the full process for our clients, including city permits, inspections, and required approvals. When a project calls for it, we also coordinate directly with engineers, inspectors, and city officials to ensure all structural, soil, footing, and code requirements are met. We do not cut corners, and we do not move forward until things are done correctly and approved. Homeowners choose us because we are organized, transparent, and proactive. You can expect clear communication, clean job sites, realistic timelines, and professional crews who respect your home. We believe a successful project isn’t just about how it looks when it’s finished—it’s about how smoothly it runs along the way. If you’re looking for a contractor who takes pride in their work, understands local building requirements, and manages the details so you don’t have to, we’d be happy to talk about your project and see if we’re a good fit.
Reviews
I am still waiting on a quote, it’s been almost two weeks. Don’t waste your time or money with this company!
Really happy with the end result. We had a few hiccups along the way (as you'd expect at least a few things to go wrong initially or be delayed once or twice when you're dealing with an old house and city inspections). They did a great job of communicating the whole way, and the conversation was always about how to fix it and next steps. And, as I said earlier, hard to argue with the end result. Thank you for your professionalism throughout the project.
Carter Custom did a great job adding a new deck to our home. They worked with us on the design, colors, scheduling, and even the cost. The deck adds an awesome living space that we will use all the time...and know that it will last for a long time.