I really wanted to have a great experience with this company because they have so many rave reviews and are a newer business here in Orlando. Unfortunately, my experience was very disappointing. Their quote was the highest I received on Thumbtack. When I pointed this out, the owner told me, “Take a chance on us, you won’t be disappointed.” So I did. My appointment was scheduled for 8:30 AM, and I verbally confirmed it with the owner the night before. Then, when I woke up the next morning around 8 a.m., I noticed that I received 2 texts from them: one around 6:30 AM asking me to confirm (again), and another at 7:30 AM, saying that because I hadn’t confirmed, they had canceled my appointment. I was extremely frustrated because I had specifically closed my business for the day to accommodate this cleaning. When I expressed my frustration, the owner acknowledged there had been some confusion on their end and assured me they would still come out. I appreciated that and thought we were back on track. I even told them they could come at 10:30 AM to accommodate the confusion. Unfortunately, the cleaners didn’t arrive until almost 10:45 AM. At that point, after the higher price, the early-morning texts, the cancellation, the uncertainty about whether anyone was even coming, and then the delay, I was simply too frustrated to proceed with the cleaning. I declined the service altogether. When you’re paying a premium for a service, you expect the scheduling and communication to be handled professionally. I hope they take this as constructive feedback because they clearly have customers who have had great experiences with them. Unfortunately, mine was not one of them.
Champion Cleaning Tampa/Orlando ☀️
- 27 hires
- Based in Davenport, FL
- 4 years in business
- 4 employees
- Background checked
About Champion Cleaning Tampa/Orlando ☀️
Thank you for considering Champion Cleaning! Our company was created in San Diego, CA with a 4.8/5 rating over 100+ reviews and 230+ hires on this platform. We are now expanding to Orlando, and the mission remains the same: to ensure quality customer satisfaction throughout the Orlando Metro Area. Our owner is an Active Duty Air Force member who loves to help the local community and provide a peace of mind to our partners. We have a 4 member staff here in the Orlando area with a combined 24 years of experience cleaning homes, apartments, condos, rentals, Airbnb, and commercial buildings. We are family oriented and our goal is to always give 100% effort, excellent customer service while building rapport and everlasting partnerships with our clients. When you hire the Champion cleaning team, you will be more than satisfied with our quality work ethic, efficiency and professionalism. Services Provided: Standard Cleaning Deep Cleaning One Time Cleaning Recurring Cleaning (biweekly/monthly) Move-in Cleaning Move-Out Cleaning Outdoor/Patio Cleaning Offices/Commercial Cleaning Airbnb/Rental Property Cleaning
Reviews
Looks better than could have asked for.
I waited for over a week for a response from this company to explain in better detail what I needed done to get an actual quote and set up a date. Their A.I. assistant responded to all of my messages quickly, assuring me someone would reach out to me, but nobody ever did. I needed this for a house showing and had I waited for them, I would never have been able to meet my deadline. I do not recommend this company. - They may have a telephone number on their response but if they wanted my business they should be calling me, especially when I'm asking them to.
They did an amazing job
They did a fantastic job. Everything was spotless. Would definitely recommend.
Will use them for all my house cleaning 🧹
Amazing work by his team helped me out and did an amazing job using them again on sunday worth every penny
Wendy and her son did an excellent job. I like the way they work together and get the job done. Their detail work is phenomenal and they pay close attention to what has to be done too. Thanks so much. Diane👍🏽👍🏽👍🏽
Looks great! Thanks for the care and attention you put into our home.
Excellent, amazing, incredible work!!! THE BEST CLEANING SERVICE I HAVE EVER EXPERIENCED.. I will definitely recommend and rehire