Chesapeake Carpet & Flooring

Karen F.Apr 2024

My new floor is beautiful. The project was completed in a timely manner and the cost was reasonable.

Ryan T.Jan 2024

Chesapeake Carpet and Floors went above and beyond to help me get new floors into my home. Old floors taken out and new floors put in within two weeks of first meeting Michael and this was over the holiday weeks. Very easy to get a hold of and very fast and good work done getting the floors installed. Will definitely be going back to Chesapeake Carpet and Floors for any of my other needs. Thanks again!

Alens V.Nov 2023

The work was great and very friendly people.

Tina M.Sep 2023

The team of Chesapeake Carpet & Flooring did a PHENOMENAL job on replacing my worn carpet in 4 bed rooms, stairs, living and dining room! The team worked hard to finish very timely! Thank you! I look forward to working with you again in the future!

Matthew K.Aug 2022

Mike and his team went to great lengths to get my job done. We ran into some complications and the original plans turned out not to be viable. Many contractors would have abandoned my job. Mike did a bunch of research to figure out a solution. Only time will tell, but I think their solution works and makes sense. Although the project was delayed, they got it done within a week of the original promise date. Final product looks great. Pricing was very reasonable. I would hire them again.

Wisna J.Jun 2022

Mike and his team did their best to keep me on deadline. Unforeseen damage discovered are lifting up all carpet and padding which pushed us back a little bit but the floors were remediated in a timely fashion for LVP installation and the work look great. Mike is committed to working with his clients to ensure satisfaction.

Stephanie A.Mar 2022

So happy with Mike and his team! All the staff was extremely personable. The communication was great and I absolutely love the end result!! I would recommend them to anyone who is looking for new or upgraded floors!

Amanda M.Dec 2021

I was initially happy with the work until I realized that they covered up my vent on the floor with carpet. I called Mike several times over the course of months to have someone fix it. He would act surprised saying he thought one of his guys came out to do it. Until the last time I told him to have his guy take a picture when it was done to hold them accountable if it's his guys. Well ladies and gentlemen as you can see there was no intention of getting this corrected because he never had someone come out to do it and send a picture showing completion. In addition to this, Mike promised to come out himself one time and never did, he couldnt remember the lie and instead blamed it on one of his workers. The carpet is also not tacked down on the sides. Just know if they make a mistake and you paid them in full they will run off with the money. That's no way to do business.. stay far away from them. Here is my before and after pictures attached.

Andrea W.May 2021

My Floors look wonderful. I love them!! I would recommend them to all my friends and family.

Shayla H.May 2021

First let me start with the positive Mr. Holston was very responsive in the beginning to schedule my first consultation. I was shown some pretty amazing choices from their inventory. Now for the cons: What rubbed me the wrong way and probably should have given me pause in the first place was that Mr. Holston initially tried to argue with me regarding a competing company's quote because the pricing was so great he decided to go offer his services $250 lower than the competitor. I agreed (kicking myself now) and they came out a few days later. I remember discussing verbally that even though I knew that there was gypsum flooring (aka gyp-Crete) underneath there were still areas that required some additional underlayment regardless of whether the LVT was good quality. I don't know if it's because I'm a woman and black, or because the men in this company assumed I didn't know any better no underlayment was applied and now I have an area where it's noticeably uneven especially when walking on it. The very last thing that bothered me was the lack of empathy and customer service overall, i reached out to Mr. Holston because I was informed that if I had any issues to contact him. So I did on three separate occasions two of them being by email. It is hard to tell most times how email tone is conveyed but in both emails I was given short, condescending and trite responses informing over the past two weeks that someone would call or stop by to which NEVER occurred. Much to my dismay this has for sure been a rude awakening as a first time homeowner and my conclusion is that contractors care enough to get your hard earned money then afterwards good luck.