7/4/24 update: I am leaving my original review up below, but adjusting my rating down to 1 star. This is because after just 7 months the Trex deck boards have started sagging in multiple areas. I have texted, emailed, called (including leaving voicemail), and it takes Marco days to respond, if he even does at all. I sent him pictures, but he hasn't even come out to look at the problem. I have been very clear in all of my messages that I'm giving him the benefit of the doubt because I'm sure they are busy, and I have made it a point to not be demanding or upset in my messages, just stating this is a big concern and I need them to come look at it. My first message to him was June 7. It is now July 4 and still nothing. At first he said it was an unavoidable problem because of exposure to direct sunlight and the high temperatures, and suggested I put up shade or plant trees (really?). That makes no sense because nothing about the house has changed, so why wouldn't he have told me when they were building it that this would be a problem? Then he finally scheduled a date to come out, but on the day of he texted that he was sick and would come out the next day. I acknowledged and offered a few days more time since he was sick, now he has stopped responding again. Here's the kicker: I reached out to Trex directly, who opened a case and asked me for a lot of pictures of specific areas and from specific angles. After I sent them, Trex immediately identified the issue is the way the deck boards were fastened, pointing out that it was done incorrectly and because of that it voids their warranty. To top it off, they said their boards have "memory" and if this is not resolved soon it will not be able to be fixed without replacing all of the deck boards. I am extremely surprised to see the difference in Marco's responsiveness between bidding for the work and then actually resolving a problem related to his installation. Frankly, I never expected this from him. I'm done chasing them and will pursue legal recourse if necessary. I would not recommend Colorado Fence Crafters to anybody at this point. Stay away. ***************Original review below*************** Marco is hands down the best contractor I have dealt with. Responsive and straightforward when communicating, a great positive attitude with a focus on how to make things work, and him and his team’s attention to detail + craftsmanship was excellent. My only regret is that I did not find him sooner.
Colorado Fence Crafters
- 44 hires
- Based in Longmont, CO
- 7 years in business
- 10 employees
- Background checked
About Colorado Fence Crafters
As a multigenerational, family-owned company, we pride ourselves on building quality fences with close attention to details, structural integrity, and aesthetics. While running our custom woodworking business, we realized how much we enjoy working on outdoor projects and sharing our knowledge to create a “hassle-free” experience for our clients. Our satisfied customers kept sending referrals until we decided to specialize in building quality fences. Our team will handle the process from start to end while keeping you informed on every step, we take care of building permits, zoning, code regulations, utility line location, and old fence removal. Serving Longmont, Boulder, Louisville, Fort Collins, and Northern Colorado. Contact us for a Free Consultation, we are Licensed & Insured.
Reviews
The crew was great! They communicated throughout the entire process and were very efficient in the build of a new fence.
Good job
We are so grateful that we found Colorado Fence crafters! Marco’s team did a phenomenal job on our fence installation. It was a large (overdue) project and they had the work completed in less than 3 days. Marcos bid was very competitive. We never doubted that we made the right call hiring him & his team. We would highly recommend them & plan to hire them again in the future!
Great to work with. The final price didn't change from the estimate, which I really appreciate. They worked quickly with precision. Will call again for future projects.
Marco and his team were excellent to work with. They did an exceptional job and highly recommend them to anyone who needs a fence.
Marco and his crew did an awesome job replacing the fence and gates between my neighbor and I. The guys were very friendly and really wanted to make sure I was happy with everything. The fence and gates look great. I will be recommending them to others for sure. I'm very pleased with it all.
Working with Marco and his staff has been amazing. They worked with us to make our dreams of having a fenced in area for our patio and dogs a reality. We had also wanted to do a new shed and they were able to do that as well! They did everything on time and to our exact specifications with quality and professionalism. We are very pleased with their work and would recommend them to anyone looking to do fencing or a shed! We are very happy!
Wow. So impressed by Marco amd his team. He went out of his way to help me figure out what kind of fence I wanted including "windows" in a 6' privacy fence so my dog could see out. He worked with Xcel to deal with digging issues near gas and electrical lines. The entire team was hard-working, kind, and kept the site clean. The fence is beautiful! Totally transformed my tiny outdoor living space into a sweet and private oasis.
It was great working with Marco and his team. The price was good and the quality of work was excellent. My new fence is beautiful.