Concierge Cleaning Service

Kris H.Sep 2026

She did a very thorough cleaning in my new house! She made sure I was satisfied before leaving.

Thumbtack customerSep 2026

very unprofessional and didn’t even my house , was supposed to come one day and didn’t because she had “ another job “ and came n said she couldn’t do the job i DO NOT RECOMMEND

Jerome V.May 2026

Melissa was awesome to work with. Scheduling and coordinating a move-in cleaning was super easy. She showed up on time and answered our questions. After cleaning over 4,100 sq/ft for hours and doing a really good job, I had no doubt the job was done perfectly, but Melissa said to call her back if anything needed to be addressed. I was surprised to find that some spots needed some touch-up. I told Melissa and she was there the following Monday. She fixed all the errors and did more than expected. It was a pleasure working with Melissa.

Thumbtack customerApr 2026

Very professional, great work, and very responsive to our needs. Looking forward to employing routinely going forward

Mohd M.Mar 2026

Melissa arrived on time, carefully understood my requests, and did an excellent job cleaning my home with great attention to detail. She was professional, thorough, and left my home spotless—I truly appreciate the fantastic work she did.

Thumbtack customerFeb 2026

Absolutely thrilled with your professionalism, hard work, value and excellent communication which is why I came back and hired you a second time! Thank you so much for everything!!!

Thumbtack customerJan 2026

Nice job. Everything was nice and fresh. I definitely recommend

Thumbtack customerNov 2025

Melissa was very kind and asked important questions. However, I am not satisfied with the service. I requested a deep cleaning but what I received felt like a very light cleaning. Many surfaces were only lightly wiped, leaving remnants behind, and a side table was not wiped at all. The sinks were wiped but still had residue, and the carpet was only lightly vacuumed. I could still feel crumbs under my feet. Additionally, bath rugs were placed on the tub without being shaken out first. This left dirt in the tub even after it had been cleaned. She also mentioned that my apartment needed organization and that there would be an additional fee. I paid the $125, but the items she was supposed to organize were still left on the surfaces. I explained that I had set out a small basket for makeup and a large empty laundry basket for clothes and miscellaneous items. She placed the clothes in the basket, but none of the miscellaneous items or makeup were put into the bins as instructed. Overall, I appreciate her kindness, but I did not receive the deep cleaning or organization service I paid for.

Deb W.Apr 2025

I have waited to send this review for quite some time, because I didn't want it to be an emotional response. Melissa gets one star because she seemed nice (see comment below). But I can't recommend her as a professional cleaner. Many things were overlooked/missed. I was working from home that day and did not have the time to oversee her work. When I brought this up to her moments after she left she offered a discount on a future service. Melissa did offer to come back, but that wasn't ideal as it was not done correctly the first time. It was not me being picky or difficult. When texting her about these issues, Melissa indicated she would call the authorities. Extreme reaction in my opinion. These are simple cleaning issues. I have attached photos. Proceed with caution.

Yolanda K.Sep 2024

I recently hired her for a cleaning service, and unfortunately, I was highly disappointed with the results. While she was polite and arrived close to on time, it was clear that attention to detail was severely lacking. Corners of the rooms were missed, surfaces were still dusty, and several areas that a professional cleaner would clean, like making a bed, sweeping under a rug, and mopping, were ignored. I originally booked a 4 bd/3 bath home cleaning with fridge cleaning, and the quoted price was $225. I asked her to add a bedroom (total 5) and she was agreeable. Ultimately she charged $325, didn’t touch the inside of the fridge, didn’t thoroughly sweep/vacuum, didn’t mop upstairs, and rushed through. She advised she thought I should have a deep cleaning, but a standard cleaning would come with at least a thorough wipe down and mop. I did point out a lot of the issues I had with the quality of her work, and she did offer to stay and finish cleaning the living room, wipe down the couch, and mop. I was extremely offended by that point because it definitely felt like a money grab, so I told her she could go since she stated she was done. There’s no way you should be ok charging someone $300+ and not actually seeing a difference in the cleaning. Ultimately we settled on $300, but I would have preferred my house cleaned vs a $25 discount. I use thumbtack all the time for cleaning and this was the worst experience. I usually pay $200-$275 and my house is spotless. My house looks untouched. I’m glad to share pics of the results because it’s infuriating when people feel like they can take advantage of you. My lesson is definitely learned. I will spend the rest of the day cleaning the house myself, which defeats the purpose of hiring a professional cleaner. For the price I paid, I expected a much higher quality of work. I won’t be using her services in the future. Again, she was very nice and I’m sure she’s great at some of the other tasks that she does, but I would not recommend her for cleaning.