great experience with Critter One, very easy to work with and professional. i won't hesitate to rebook services for any future pest control needs, thanks again.
Critter One of San Antonio
Great value
- 86 hires
- 2 similar jobs done nearby
- Based in San Antonio, TX
- 11 years in business
- 20 employees
- Responds in about 2 hours
- Background checked
About Critter One of San Antonio
Critter One of San Antonio is a Texas-based wildlife exclusion company specializing in permanent, structural solutions—not temporary traps. We inspect the entire home, identify every current and potential entry point, and professionally seal the structure to stop animals from getting back in. With thousands of homes secured across Texas and hundreds of 5-star reviews, our team is known for thorough inspections, honest recommendations, and work that holds up. If you’re hearing scratching, seeing droppings, or dealing with raccoons, squirrels, rats, or other nuisance wildlife, we respond quickly and handle it the right way the first time.
Reviews
First to respond, showed up on time and just good, honest people. Kendra was super helpful and knowledgeable, and I believe it was John and Austin that came out and did the traps and housing repair, awesome guys and super easy to work with, thank you.
Critter ONE Rodent and Animal Removal ***** Extremely knowledgable & professional. Kendra Ann was impressive on the inspection of my home and attic & spotted evidence I had Not previously seen! Down to determining that it was Most likely a ring tailed cat not necessarily Raccoons in the attic. Then went on to explain the methods CRITTER ONE would employ to Rid my home of either Or both to my satisfaction. The crew She assigned were quite capable and have finished the first part of this removal process. To then be followed up with a 'clean up and sanitation’ ~ And a 15 month guarantee!
Customer-focused, professional, and persistent. Would definitely hire again!
They communicated well with me on the status of everything as best as they could. My problem was resolved in one week's time.
The employees are very helpful and knoweledgable about what they do.
Arrived on time, set trap and in the morning it held the raccoon. Called them at 8am to pick up and they were here by 9:10. This is the way it should work!
Daniel and his crew evicted the raccoons and even found and eliminated squirrel nests from my attic. Amazing job. Will definitely recommend Critter One!
I agreed to service and was told that since Ethan didn’t have his payment machine that I could pay in full once the project was complete. At this point, they still have plans to come back to check the traps since nothing has been caught. I messaged Ethan about this and also informed him that i was rushed to the ER for an emergency appendectomy and have been in the hospital for 3 days but wanted to touch base while I had a minute (mind you I was still in the hospital recovering from surgery and feeling bad). I’ve attached his response to me which is beyond unprofessional and unacceptable. No critters have been caught and I haven’t been at the house clearly to inspect anything bc I’ve been in the hospital and can’t drive for some time due to my condition and meds. All Ethan cared about was getting me to pay for something that I don’t even know if it’s completed. And guilt tripped me bc of his pregnant girlfriend as if I’m somehow responsible for him snd his girlfriends bills. I worked a full commission job for 6 years and I got paid when the client finally paid. It certainly wasn’t like pay within a week or else I’m going to guilt trip you for every problem in my life and pay even though you just had surgery 12 hours ago. I don’t care. This guy is awful! I’ll be filing a complaint with the BBB and trying to hunt down someone within this company. On top of that they are extremely overpriced! They wanted to charge $1500 to remove a possible ring tail cat yet has no proof of anything being removed. And they also set a live trap when I didn’t approve that bc the house is in the hill country so they caught poor little baby skunk and all Of my neighbors dogs were upset and they said they couldn’t come release him bc it was in the afternoon and not morning. Thankfully they finally did but my nice neighbors gave it water and covered the trap bc of the harsh sun hurting the poor skunk. Who sets a live trap in the hill Country in front of someone’s front door knowing you’ll catch fox, skunk, cats, squirrels, bunnies, you name it! Duh! Stay away from this company!
At 1 hour 40 minutes late, there was no update. I finally reached out and it was communicated that the technician was at least 40 minutes away. Sorry, no thanks. I would have been flexible if they had just communicated. Don’t bother with this company.
Was told I would have an estimate completed on Saturday between the hours of 11-1 with a courtesy text before hand. I had to reach out to confirm someone would be on their way when it became evident that whoever would do the estimate was late. I was informed the person who originally was scheduled called in. No biggie- these things happen. I was told the person who would go would be on their way shortly. 40 minutes later no one is there. It was almost 20 minutes after the window I was told that someone would be there that I received a text that someone was finally on their way. I work Monday-Friday and my weekends are full of things that need to be addressed. I cancelled a previous appointment to accommodate the estimate to which no one showed and I had to leave. I later received an estimate that I can 100% disagree with as only the exterior of the front of my home was visible. I messaged this company to inform them that I would have appreciated a heads up due to the late times. Never received a reply. Very unprofessional and inconsiderate of others time and resources.
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Critter One of San Antonio★ 4.7
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