Excellent service! Custom Colors came through on time and on budget!!! Her installation team provided great service. Martin is a master tiler. Very cordial and committed to his craft. The final results of his work were greatly appreciated by my mother-in-law. Will certainly seek the services of Custom Colors and Flooring for my future projects. 👍🏽👍🏽
Custom Colors Paint & Flooring
Great value
- 53 hires
- 6 similar jobs done nearby
- Based in Wilmington, NC
- 38 years in business
- 50 employees
- Background checked
About Custom Colors Paint & Flooring
Custom Colors is a full-service flooring and paint provider and have been in business since 1988. All work is fully insured and guaranteed. We offer product only purchases or complete turn key installations. Free in house design consultations as well as estimates are provided for every project. We work with all major vendors including Benjamin Moore, Mohawk, Shaw, and Armstrong providing options to assist a wide range of budgets. 12 months same as cash financing is also available upon request. Every job no matter how big or small is important to us. We hope to hear from you soon and would love the opportunity to earn your business.
Reviews
1 STAR — Extremely unprofessional, unreliable, and a complete waste of my time. I contacted Custom Colors Paint & Flooring on October 17 to arrange a fireplace tile installation. We discussed the project, materials, pricing, and scheduling in detail. October 30 was agreed upon as the installation date, and I planned my own work and my customer’s schedule around that commitment. For several days, I repeatedly tried to obtain a written estimate. I was told it had already been sent. First, I was told to check my email. When I couldn’t find anything, I was told it was sent through Thumbtack. I checked both platforms repeatedly. There was no estimate. I kept asking where it had been sent and when I would actually receive it. I was then promised another estimate, which also never arrived as promised. The worst part was the scheduling. I had arranged to prepare the work area on October 29 so the tile installation could begin on October 30, as discussed. Instead, on October 29, I was suddenly informed that October 30 was not even reserved and that the next available date would be November 16! I was also told that they assumed I had changed my mind about the project — despite my repeated messages asking for the estimate and trying to move forward. Because of this company’s lack of follow-through, I lost valuable time, had to change my work schedule, and failed to meet the timeline I had arranged with my own customer. As a contractor myself, I understand that schedules change. But repeatedly claiming to have sent documents that never arrive, failing to follow through on promises, and backing out of an agreed installation date at the last minute is unacceptable. The company never performed the installation, so this review is strictly about its customer service, communication, reliability, and scheduling. I would not recommend this company to anyone who needs a contractor they can depend on.
They were on time and did a great job. Would use them again.
The team sent to install my hardwood flooring did such a great job! I appreciated their efficiency, great communication and that they kept the workspace tidy all throughout the process. Glad I chose them for the job!
Great experience all around! Very responsive and flexible with my busy schedule. The installers were very friendly and professional. Would recommend 10/10!!!!
Natasha was very professional. Her quote to refinish our floor was very competitive. Our floor turned out great. We will definitely use them again for future projects.
Just had Custom Colors install LVP throughout our entire house. We had obtained three other local estimates, and chose Custom Colors because they came in best, on price and schedule. Susan, their Sales Rep, and Natasha, their Flooring & Design Manager were great; knowledgeable, and prompt to answer all our questions. The installation happened a week later, as promised, and came off without a hitch. We had a couple of entryways into the kitchen, where the existing floor was a little higher than the rest of the house, but they handled the transitions perfectly; they tapered the slope out so well, that you can't even tell there's any difference. The two-man installation crew arrived on time, and had all 1400+ sqft installed in a few days. Susan and Natasha checked in, with us, and the crew, several times during the process, to make sure all was well, and the final results look great. We would recommend that you include Custom Colors in your list of estimates, whenever you have any flooring done; they won't disappoint.
It was a great experience from beginning to end. The tiled back splash looks amazing.
Great experience from the beginning. Everyone I health with was very professional. Work done was excellent and pricing was great as well.
Custom colors did an amazing job. They helped me pick the best flooring for my needs. Renae went above and beyond to help me. Someone had did a bad subfloor repair for me and she knew exactly how custom colors could help level it out and what kind of flooring they had that would work best. Also, she offered some excellent pricing on some close out material they had bringing the price down. I would highly recommend them.
Can not say enough about Custom Color Paint and Flooring. They accommodated my timing and the price was on par, however, the quality of work was absolutely the best.
I thoroughly appreciated Natasha's professionalism and that of the entire crew who came to do the tile work. When I am ready to do the floors, they will be my first call.
Thank you.
What a wonderful experience. My husband and I had a freak accident happen to my daughter, as we were renovating our home. I had to take my daughter to the ER and they were kind enough to drive my husband 30 minutes out to meet us at the ER. They did an amazing job with our LVP flooring and had it done in less than 48 hours. Fair pricing and top notch service. Look no further, this is the flooring company your looking for.
Great experience. My floor was repaired in a timely and professional manner.
They are wonderful! Absolutely love my kitchen backsplash.
Great pricing. Natasha came to our home to show us samples and provide an estimate. Installers were really nice and carpet looks great.
Services
Custom Colors Paint & Flooring★ 4.8
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