Quick and easy. Really knows their stuff. Came, fixed my door after the last installer butchered the job and said I bought the wrong stuff. Door hasn't given me any issues as I write this almost two years later.
dependable garage and home service
- 460 hires
- Based in Newton Center, MA
- 24 years in business
- 14 employees
- Background checked
About dependable garage and home service
we are a small but extremely effective crew with a wealth of knowledge and experience in the home improvement and garage door, openers, installation and repair. we also have a licensed electrician on staff with 15 years of experience. we are family owned and operated and treat all our customers as such. we grow when we get positive reviews from you guys. thank you for reviewing our profile, and we are looking forward to hearing from you soon. ok, being able to deliver a finished product to the customer is one of the more satisfying feelings in the trade, also being able to help someone who's in a jam and has an issue at home who requires our expertise.
Reviews
Luis did a terrific same day job installing two garage door openers and updating the spring/pulley system. Other companies tried to persuade me to replace my doors but Luis was honest and gave me the best quote amongst three. Would highly recommend Luis.
I would choose all 5 items if I could! Eli & Luis were responsive, professional & timely. I requested quotes from a few companies. Eli was able to come out 2 days later (he works on Sunday!) and the work was scheduled 2 days after that on Tuesday with Luis. We removed our entire old system and door. Complete installation of the new door took about 4 hours. We are thrilled with the style and quality (no more gaps between door and ground)! The new system is MUCH quieter, too. Luis asked for our input on a few items throughout the process and even helped us set up our keypad and security codes. I would highly recommended Dependable Garage Doors. Thank you!
Tech did not do a good job at first and had to come back to address the work properly. Eli, the CEO was quick to respond and get the tech to come back - the tech wasn’t happy about it and was giving attitude stating that I needed to pay $45 for a part he was “giving” me? This part was never mention or spoken before or after the job was completed. Again, disappointed with the work at first but glad the CEO was about to address it quickly
Dependable Garage came to my house on Monday, looked at the job, gave me the estimate and by Tuesday afternoon I had a new garage door. Very professional, communicated well and great customer service. Highly recommended. I will definitely use them again if needed.
I had a great experience from quote to finish. I would 100% recommend!
Not Dependable! Doesn’t stand by mistakes! After seemingly a good garage door repair, the installers did not clear the work area of old screws removed due to the repair. Over 10 leftover screws were recovered. As a result, a car tire was damaged when parking. The owner was contacted and presented pictures and an estimate for the tire. Attached is a communication between me and the owner in Thumbtack. Clearly in February the owner was ready to cover the cost of my damaged tire. Of course, it’s now May and no check/payment. I will never use this company again.
Just great! Very responsive quickly came out for quote and installation. On time, professional, friendly. This was not an easy installation great job guys highly recommend!!
To me no star to say ,first time i hide him,he came late, the second time i hide him, he said he come ,but he didn’t come, i asked him and he said he come the order day,it’t was ok i waited but he didn’t come on time and it took me a week to waited him. I try to choose some one on thumbtack again,it was funny i saw him again , i feel bad but i gave him a chance, i hide him again and the same thing he did, he came late ,and now he didn’t finish my stuff yet,he told me he come but he didn’t come ,he was the best liar i’ve never seen .His name Eli, his phone number 4013405894 The time was end this week but he didn’t come to finish my stuffs.I didn’t rush him,i gave him to choice the date and time but he didn’t come ,he likes to said ( i’m so so sorry , i’m promise, i’m come today...),i’ve already to paid everything but he didn’t come to finish my stuff and i don’t know how is he return my money back . Eli, you don’t want to come to finish for my house , can you please return my money back , thank you
I hired the this company to initially to tune up the garage door which was noisy. The guy came tuned up & replaced all rollers. He also noticed that the noise which was coming from my 1994 garage door opener which was chain based and due to motor. He advised me to replace opener. I took his suggestion and decided to replace the garage door opener which is LiftMaster 8550W belt based at an EXTREMELY reasonable price. He did not charge me for tune up visit and only charged to replace the garage door opener (for which he had to visit me next day). Looking at my old garage door he also replaced all hinges for no additional cost.. Now, my garage door opens like a breeze. I must say that the workmanship was high quality. During the process, I was informed and he took his time to explain in detail. I would surely recommend!!
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