Show up when an appointment is made. Return calls, texts and emails when your customers call to find out anything about the missed appointment. Are you running late? Tell the cudtomer. Did you overbook and need to reschedule. Tell the customer. Is there a personal reason you don't want to do the job? Tell the customer. You not only disrespected me you disrespected my time, and if you do that to give an estimate, how reliable will you be if a customer has to give you a deposit for supplies? Will you end up on Rob Wolcheck? Anyway, you are not reliable nor are you trustworthy.
DINVERNO REMODELING AND CONSTRUCTION INC
Licensed
- 208 hires
- Based in Southfield, MI
- 57 years in business
- 15 employees
- Background checked
- License verified
About DINVERNO REMODELING AND CONSTRUCTION INC
We are Michigan local, family run full service residential and small commercial general contractor near you. Licensed bonded and insured, we serve Oakland, Macomb, Washtenaw and Wayne counties. Our services include home remodels, renovations, additions, new garages, roofing, new flooring & refinishing, bathrooms, kitchens, basement finishings & waterproofing, gutters, insulation, finish carpentry and more.
Reviews
communication is horrible- the initial meeting went well, I was given information on what to expect and hired this company. there was no follow-up to schedule the work as I was told there would be. my family and I was on vacation when I received a call some folks were working on my porch. I reached out to find out why no one contacted me. After reaching the project manager he said he'd have to call me back the next day - he called me after the job was done and still rushed me off the phone and never had time to address my concerns. He consistently had to 'call me back' or discuss on a later date. I understand a company needing to use your electricity but I shouldn't have to provide an extension cord (which i did) nor do I expect materials i purchased to be used (which they were). The actual work was done well from the pictures I received but the experience is not one I would ever want again. Very unprofessional!! UPDATE: Jacob did reach back out and was very apologetic about the miscommunications that led to the above. He offered options to resolve the issues and we were able to come to a quick resolution. As i said before the quality of the work is good and I appreciated the follow up and follow through.
I spoke with Denverno Constuction, although I went with a different product instead of a wood deck, they were great on being responsive and getting appointments set up fo help us make a choice on what route to take
Called the company to come out and give me a quote. They came out looked at the work that needed to be done and told me they would send a quote, it took them over a week to receive my quote and when I looked it didn’t have the proper measurements nor all the work that needed to be done when I called and made them aware I was told they would call me back and I have yet to receive any response from the company.
Dinverno did an excellent job replacing our 3 porch columns. They were prompt, professonal, and paid attention to design details. We love how the columns look. I highly recommend this company.
They showed up for the estimate a day early. Can’t get appointments straight, won’t be working with them.
I scheduled an appointment with your company to obtain estimates for a new garage and the reconstruction of a brick porch. A representative from DINVERNO provided available appointment times, and I selected a specific day and time. When no one arrived for the appointment, I contacted the office. The office staff confirmed that I was on the schedule and stated that they would contact the technician and have him reach out to me regarding his estimated arrival time. My realtor was already at the property waiting because I am currently out of state, and the seller had requested estimates for the repairs as part of the home-buying process. Unfortunately, no one arrived, and no one contacted me. I later learned that the appointment would not be honored because I do not yet own the property. While I understand that this may be company policy, it would have been professional and courteous to communicate that upfront when the appointment was scheduled or, at the very least, to notify me before the appointment time. My concern is not the policy itself, but the lack of communication. The situation resulted in wasted time for both my realtor and me and could have been avoided with a simple phone call or explanation.
The initial interaction was pleasant. Jordan, the owner’s nephew, walked me through design options and shared the company’s history, which I appreciated. They provided three pricing options: a one-year plan, a 9-day plan, and an “out-the-door” price. The quotes ranged from $14,000 to $17,000. The “out-the-door” option required me to make a decision on the spot, which I was not comfortable with. After expressing hesitation, Jordan contacted his uncle and returned with a revised out-the-door price of $12,700, including a 2% cash discount. He also encouraged me to apply for financing to lock in the price. I ultimately signed a contract for $12,500, which reflected the 2% cash discount. After signing, Jordan asked me to send my card number, but I declined and stated I would prefer to make the payment in person at the office. Shortly after, I received a call stating they had undercharged me and that the actual cost of the deck would be $25,000—double the agreed contract price. This experience was extremely concerning and unprofessional. I would not recommend this company.
Very responsive and professional
I’m very disappointed with my experience using this company. I initially connected with them through Thumbtack, and they were very responsive at first—they called me right away, sent someone out, and assured me the project would be no problem. This was on a Tuesday, and I was told I’d hear back within three days. By Friday, I hadn’t heard anything and had to follow up myself. I was then put in contact with someone else who scheduled a visit for Sunday. Sunday came and with no call or show. After I reached out, he admitted he forgot but did eventually come by, which I appreciated. During that visit, I was again told the project could likely be done and that I’d hear back Tuesday. Instead, a week later now, someone else contacted me to say they were no longer comfortable taking on the job. At that point, it felt like a complete runaround. What made things worse was that early on, they had already asked me to leave a review, put a sign in my yard, and even took a photo of me as a “happy customer” for their website—before any work had actually been done. That was very premature and, in hindsight, inappropriate. To top it off, when I expressed my frustration, the person I spoke with became argumentative instead of taking accountability. Overall, the communication was inconsistent, expectations were set and not met, and the process felt disorganized and unprofessional. If you do choose to work with this company, I strongly recommend making sure the person evaluating and committing to the job is the same person who will actually be doing the work.
Came out to provide an estimate. Left saying they would email me. Never received an estimate, I had to call them to find out that they decided not to even provide an estimate and didn't let me know ahead of time.
did what they said they would
Received an estimate in a professional and timely manner.
Company was very upfront about expectations!
Overall, my wife and I had a great experience with Dinverno Remodeling. The representative Zach was very professional and helpful throughout the entire job. Highly recommend!
Came to the site to provide an estimate, and never returned a call,email, or message with an estimate for the scope of work we walked for the property.
After scheduling and explaining I needed an estimate before a purchase of a home, the appointment was canceled stating they only deal with homeowners.
They declined my request for assistance without an explanation.
Very professional interaction to start and I had high hopes. That enthusiasm quickly diminished after receiveing their extremely inflated estimate. Believe it or not, they wanted $13-15k for a 7x11 ft deck to be built over an existing 9x6 concrete back porch. Think about that for a second, laying pressure treated wood over an existing concrete porch foundation, two stairs, no railings, $15k? I was born in the daytime but not yesterday. Based on the other estimates I've gotten so far this job should run $3.5k max. Hard pass.
Improve communication with potential clients.
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DINVERNO REMODELING AND CONSTRUCTION INC★ 4.1
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