This was an incredible experience. He’s so kind and professional! Will absolutely hire again
Dr. Kleansteam LLC
Great value
- 11 hires
- Based in Atlanta, GA
- 1 employee
- Responds in about 35 minutes
- Background checked
About Dr. Kleansteam LLC
As a one-person business, I’m able to personally handle every detail of your project from start to finish. I listen carefully to your requests and treat each job as if it were my own home. You’ll get polite, clear communication, reliable follow-through, and respect for your time and property. My goal is simple: make sure you’re completely satisfied with the work and the experience. If that sounds like what you’re looking for, I’d be happy to talk about your project and how I can help.
Reviews
Jay was amazing, did a great job with my 2 rugs , I'll definitely use his service again!!!
Didn’t end up going with this company, as another person got back to me before he was able to fully reach out, as he was on another job. He did reach back out but by that time I’d already secured another provider. Will definitely make sure to reach out for the next time!
Great experience, will use again!
I am extremely dissatisfied with the service I received and will not be using this cleaner again. I initially declined his services, but he continued reaching out and eventually offered me a discounted rate. I decided to give him the opportunity because he seemed eager for the work and appeared to need the business. When he arrived to clean my couches, he told me that his machine was broken but said he would hand-scrub the couches if necessary. He ultimately used the machine, although I am unsure whether it was functioning properly. The entire couch-cleaning job took approximately 20 minutes, which felt extremely rushed. After he finished, I noticed that one cushion was not wet like the others. I pointed this out and told him it appeared that the cushion had been missed. I also smelled it and explained that it still had the original odor and did not smell like the other cushions that had been cleaned. Instead of simply going back over the cushion, he insisted that he had cleaned it and refused to clean it again. His explanation was that it may have dried because he went over it with a brush. While I was trying to address my concerns, he repeatedly said things such as, “Well, I have to go,” “How do you plan to pay?” and that he needed to get to his next appointment. I felt like his priority was getting paid and leaving rather than making sure the job I was paying for was actually completed to my satisfaction. Considering the entire service only took about 20 minutes, I found that especially frustrating. To make matters worse, I then noticed tears/damage on the back of my couch that I had not noticed before the cleaning. When I brought this to his attention, he immediately denied causing it and said he did not have any tools that could have caused the damage. However, he had used a brush with bristles during the cleaning process. He then said maybe pets or children caused it. I do not have any pets nor children. -_- My biggest issue is not only the quality of the cleaning, but how my concerns were handled. If a customer points out that a cushion appears to have been missed (especially when it feels and smells noticeably different from the others) I would expect a professional cleaner to simply go back over it rather than argue with the customer, refuse to address it, and repeatedly say that he needs to leave for his next appointment. I paid to have my couches professionally cleaned, and I do not feel that I received professional-quality service. Between the rushed 20-minute job, the cushion that still had an odor, the refusal to address my concerns, the damage I discovered afterward, and the repeated focus on getting paid and leaving, I am extremely dissatisfied with this experience. I will not be doing business with him again and, based on my experience, I would not recommend his couch-cleaning services.
Exceptional service
Thank you for coming and doing a professional job with the couches we have that we’re giving off an odor
Very professional and did a great job. Needed an urgent couch cleaning service and Jay came out the same day within a few hours. Highly recommend.
Services
Dr. Kleansteam LLC★ 4.7
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