My expectation was that I'd be able to schedule a free quote. I was subsequently told that there would be an $85 service fee for the quote but if I chose them for the repair they'd deduct the $85 fee. I've already received quotes ranging from $500 to $1500 for the same repair. I'm unwilling to pay for a quote. I'm used to knowing the price of something before I decide to purchase.
Edwards Plumbing and Heating Inc
In high demand
- 62 hires
- Based in Southfield, MI
- 25 years in business
- 60 employees
- Background checked
About Edwards Plumbing and Heating Inc
Edwards Plumbing & Heating is an 8th-generation, family-owned company providing full-service plumbing and HVAC for residential, commercial, industrial, and new construction projects. With 60+ employees positioned across Oakland, Wayne, Washtenaw, Macomb, St. Clair, Livingston, Lapeer, Genesee, Lenawee, and Monroe counties, we offer same-day service and true 24/7/365 emergency response—our phones are answered by our own staff. Expect upfront pricing, boot covers and protected work areas, permits when required, and a written warranty.
Reviews
This company is shady and dishonest, this is my first time using this app. My Brother told me he get reasonable services using it. I have 2 Tankless hotwater heater about 10 year old. I did send the request with detailed problem and possible cause , it was sunday , i asked for experienced plumber who is expereinced with these heaters. I sent to 3 companyon the app, Edwards Plumbing was the only one respnded. I got a human call iwthin 2 hours and they said they are sending expereinced one. A Van park at prperty with no signage on vans or any information about name of company , a young guy walk in with no uniform, walk around the tankless heater and decide he cant handle it as he never seen them before. He said he is calling his master plumber. we get a call within an hour the master plumber arriving in 2 hours. Another white Van come with NO SIGN or any professional look . I peeked inside the Van to make sure , they had some tools might belong to plumber. The Guy walk in does the Turn on and off , I explain to him the main issue , Tankless heater stopped responded to hotwter demand after I did routine descaling procedule (line clean up). I Told the Guy according my research most likely the Flow Valve are Shot and need to replace them. The Guy said he needs to go to his Van to research the issue as he claimed no WIFI, I offered WIFI, he said he wants to do some digging .He Comes Back in 15 minute and SAID, YOU ACTUALLY KILLED Both Units and you only have a choice to replace them, and I am going to send a ink to approve so we start teh process to replace 2 Units for close to 16 K. I was just flabergasted to see someone so comfortable coming up with such solution and such price. I asked him if he can show me how these machine got killed after simple pipe wash , He said that is the case, after i argued with him and showed lack of interest , he said he can send me estimate to replace both Valves but I have to sign paper no gurantee to work, he asked for around 2200 to do non gurantee work. I was googling as he wash giving his aggressive sales pitch and really discovered i am in front of a serious SCAM. I JUST imagined what could happen a senior citizen who might fall for these theives. I asked him to tell me how much I owe him, I gave him 100 and asked him to leave. I am attaching screen shot of these scammers estimate. I do advise this app to start investigation to remove such buiness. VERY DANGEROUS SCAMMERS. Forgot to complet what happend . I called the 800 number of the manufacturer tech support and explained what happened, they agreed the Flow Valve are the most common issue, they helped me order the parts, they gave me number of local plumber who handle these units, company came yesterday charged $400 for Labor and I paid $200 for parts shipped direct to me , they said these units are in mint condition and will last for another 15 years. The New Company Tech Was so frustrated with this incidence and how such organized scams going around .
They made their job horrible and spoiled my lawn. After 4 days, supervisor came and admitted that their technician did a bad job and he said he will talk with me after talking with his manager . I’m waiting for last 3 hours. No update yet.
Refused to talk to me without scheduling a service call.
Awful communication. Did not follow up. Took my money for an estimate and never heard from again!
UPDATED My original 1 star review to 5 stars. I originally had a horrible experience because I didn't have a plumber even show up (with no communication). However, someone reached directly out, apologized, and sent me a fantastic plumber first thing the next morning. Connor was absolutely fantastic, and is the sole reason I'm moving my rating all the way up to five. Not only was he easy to work with, but he was super fast and he did a phenomenal job with our pipe and sump pump replacement. I was so anxious about it all leading up to the service, but it was easy to trust Connor to do an amazing job at a fair price.
Dylan was easy to talk to. Friendly, positive and did a solid job!
The technician was great, very polite and goes out of his way to show you stuff when asked.
I was told it would be $85 to snake my drain. The contracted showed up and said that was incorrect and he would need to charge at least $225
Great
Prices were very expensive. While the pipe work itself was done just fine, the rest of the work leaves much to be desired. Had an outdoor spigot replaced. Tech left with the spigot not attached to the house (it was loose). Said he'd come back the next day. He didn't. Company's automated texts were asking how it went. When I finally responded that the job wasn't done, they did eventually send the tech back out (about a week later). He did eventually strap the spigot down (using my idea), but it's still not technically attached to the house. While attempting to strap the pipe down (in the basement), he put a screw up through the subfloor and put a hole in my kitchen floor above. Only noticed this a week later. Definitely never hiring again.
Although unable to respond to our emergency in time that night, they did squeeze us in first thing the next morning
Very quick to respond. Very easy to setup appointment. They were a bit late to their appointment (about 2 hours), but they informed me of their lateness. Work was done right and quickly. Price was higher than I expected, but it was done well.
Set up an appt for Monday at 12PM, had me sitting in my car for 2 hours since my house was freezing cold with no heat and they didn’t show up. They rescheduled for Tuesday again at 12PM, and AGAIN did not show upC i called them and they said 2-4PM and i stayed in my car again for 4 hours freezing and they STILL DID SHOW ! TERRIBLE COMPANY ! NO APOLOGY, NOTHING !
They advertise 85 dollar service call which is misleading. I needed boiler repair and the service call fee was 250. The 250 was not deducted from the cost if you hired them. This was unusual in my experience. It is some kind of subcontracting arrangement. There is someone in another state is the voice of the company. Had to come back and indicated it was a different leak which wasn’t there the first time. Workman was not friendly or professional. I would not recommend them or use them. My first bad experience on Thumbtack
We set an appointment, and then confirmed the appointment the morning of. I drove 45 minutes to my investment property and waited for the full 2 hour window. At the end of the 2 hour window, I texted the person that set the appointment. No one responded until an hour and a half after the appointment was supposed to take place. There was no real explanation, and they didn't offer to try and make things right. I would not recommend this company.
Never showed for my appointment. No calls, texts or emails explaining why. When I called, and finally got thru, the guy on the phone was indifferent, didn’t explain why the no show and would only say they could try to be out in a few hours (5 hours after the original appointment time). I made the appointment a week ago so it wasn’t a last minute thing. If you value your time beware.
Pro was great. Can't think of anything that wasn't great
Both James and Brendan lent to a horrible experience.
$360 for a 6 minute repair and a $60 part. Didn’t tell me the cost till after he finished. Outrageous Edit: this is a false reply below. I did not get any quote or estimate or anything. the work was done in a flash (which is great) and then I was told the final cost at the end. I never had a chance to accept or deny the cost. I was not told that it was a "temporary diagnostic test" and that I didn't have to go through with payment. It was also not same day service. I set this up two days prior.
Services
Edwards Plumbing and Heating Inc★ 4.4
Check availability