These folks came down and did some precautionary maintenance on my water heater at my request. They were quick, on time, efficient and polite. Anode replacement pic below. Left is the new one they put in, right is an anode that's been in for 5 years. Tank would have started rusting soon.
ER Services Plumbing and Heating LLC
In high demandLicensed
- 254 hires
- Based in North Andover, MA
- 6 years in business
- 10 employees
- Background checked
- License verified
About ER Services Plumbing and Heating LLC
Since our founding, ER Services Plumbing & Heating has been known for quality services, exceptional efficiency, and the highest level of professionalism. No matter what service you’re looking for, we guarantee to not only meet but exceed your expectations and ensure your full satisfaction. We have been servicing the Merrimack Valley and North Shore for 10+ years of professional experience. We excel in High-Efficiency Boilers, Water Heater Replacement, New Construction, Remodels, and Repairs.
Reviews
It was fixed very fast. Thank you!
Disappointing and unreliable experience. I secured a confirmed booking days in advance and specifically emphasized the time-sensitive nature of the project. Receiving a cancellation call the morning of the scheduled service was completely unacceptable and caused significant disruption.
Our water heater failed on a Sunday night and we had a new water heater installed by Tuesday afternoon. ER Services was very responsive and had excellent customer service on the telephone and in person. One note - they were very expensive. The emergency nature of our repair led to a $1000 emergency surcharge such that it cost $3000 for installation alone for the new hot water heater. Please with the service, though very expensive.
Because I didn't respond immediately. They refused to make an appointment.
The technicians were courteous and nice. They gave a quote of 1700 to change 2 faucets. Looks like the prices have gone up.
Good communication. Work was first rate. Project ran into problems not of their making. They were able to finish project to our satisfaction. Workers were polite and professional.
The team was fabulous! It was a big job and they were respectful of me and my property!!
I had a reoccurring issue of no hot water, and then heat spewing out of one of my baseboards even though the thermostat was not on. This company contacted me within minutes of my request, and within 35 minutes 2 techs were at my door. The men were very nice, informative and worked very quickly to fix my problem! I will absolutely use them in the future.
Matthew did a fantastic job installing a new Gas Burner on our boiler. Thank you so much.
Matthew was great and very quick. Thank you!
The service was completed in a very short amount of time. It took approximately 15 minutes to clear the kitchen sink drain line and reset the garbage disposal, yet I was charged over $1,100. The cost is outrageous for such a simple job. If I had hired a plastic surgeon to clean the drain line, it probably wouldn't have cost that much. Absolutely ridiculous!
Implying free estimate on repairs but actually will charge you just for giving you the estimate
they replaced the toilet wax ring and performed a main sewage line cleaning, The sewage was not blocked- the price for vax ring was $199, sewage cleaning- $449, plus $75 for their own work area cleaning. Total $729, they worked 20 mins and used a $7 vax rind for material. They tried to sell me a toilet ring replacement for $1880….
Setting up an appointment was easy. Plumber came out the next day. Disappointed in their “work”: I specified to the agent the toilet that was having issues. She jotted it down because she asked me to spell it for her. The day of the appointment, the plumber texts me to ask me what the issue is. Annoyed that the agent and plumber have clearly not communicated I tell him the issue. My tenant described to me that the plumber took a quick look at the toilet and left. The plumber then tells me this is a toilet that they cannot service because it’s been discontinued. It’s the worst $89 I’ve spent in a while.
The technician took 10 minutes to clear the clog with the electric drain snake, i appreciate his work but the charge was crazy...they quoted me $750. Wouldn't recommend it
Tries to price gauge Clogged toilet $1,000! Quote Other contractor came by and resolved for $200 Tried to create issues that didn’t exist 👎
They came out super fast and Luis was a super nice guy, explained everything in detail and was pleasant to deal with!
I had a good experience. Technician was professional and did a good job.
Same as the other reviews, they charged $89 for an estimate. Great. Except I still don’t have the legally required estimate. And since the verbal estimate was $5k that means they have to put in writing per state law. Aldi, I got 2 other estimates. One for $3900, in writing, without the in person fee (they used my photos which is all the ER person did with his iPad), and $4100 by the hvac company I have a service plan with. In fact, the hvac company in question also, for free, shut off the water to the leaking 41 gallon tank (ER didn’t) and already installed the new tank. But ER still hasn’t delivered the legally required written estimate. Guess I’ll be filling a complaint with the state, assuming they are licensed.
Services
ER Services Plumbing and Heating LLC★ 4.3
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