I spent almost $300 on this cleaning service, and the entire experience was disappointing. The cleaners themselves were polite and very young, but the quality of the cleaning was not acceptable. They finished early because three people came instead of two (which was explain because I concern they was done within 90 minutes) , yet they still missed multiple areas…especially the laundry room and the dining table. I had to clean behind them less than an hour after they left. It looked like when they swept, some trash ended up under the couch, but I don’t think it was intentional ..just careless. They gave me a 10–12 arrival window and said the timing depended on “traffic or parking.” However, when I called, they were still cleaning another home. That’s not traffic that’s overbooking and not respecting clients’ time. They arrived at 11, but the way they worded it was misleading and unprofessional. On top of that, their website says they accept PayPal, but they called asking for my credit card information over the phone. The representative claimed the PayPal option was “an error.” Between the unclear payment process, the poor communication, and the low-quality cleaning, I truly don’t understand how they have so many five‑star reviews. The young cleaners were nice, but the company itself feels like a hot mess express.
Expert Cleaning Concepts, Inc.
- 212 hires
- Based in Columbus, GA
- 20 years in business
- 18 employees
- Background checked
About Expert Cleaning Concepts, Inc.
ECC is a firm believer in innovation. We use a fresh and modern approach in running our business. We are focused on creating a positive image for our employees, the company and cleaning services, in general. We are able to achieve this by strengthening customer relationships, making sure warm, fun and friendly service is provided at all times. Being able to serve people. The thought of our clients coming home to a clean house and being happy with the service we have provided gives us so much satisfaction and inspires us to do better at our job.
Reviews
Excellent service from kind and compassionate ladies. The house looked and smelled amazing. Excellent price for a deep cleaning with 3 add on services.
The team provided move-out cleaning of a very dirty trailer and transformed the place. The refrigerator and oven looked brand new after they cleaned them. Thanks to their efforts, the trailer passed the move-out inspection.
House smelled wonderful! There were a few things that were overlooked but over all I am very satisfied.
Three ladies arrived 15 minutes early, looked through the house to decide how to do the work efficiently, and went into action. My house was in great need of cleaning, and they did themselves proud. Great attitude and work quality mean I'll be contacting them again. Highly recommend.
Polite, professional and did an excellent job on my elderly parents (messy!) home. Definitely booking them again soon!
They charge by square foot but don’t clean the entire Space. A move out cleaning doesn’t cover windows or baseboards or doors or appliances or cabinets. These are add ons.
They did a great job, showed up on time and very courteous.
Did the bare minimum and less than what was paid for. Very overpriced for service received. Disappointing doesn’t even begin to explain.
Loved the two ladies which came. Will b requesting them for next project. Their work was excellent